Operations Engineer – Interim

Operations Engineer – Interim

Are you an Operations Engineer with experience in first line support and ticket coordination? Do Telecom networks and services hold no secrets for you? Then this Operations Engineer assignment might be just for you! Read on!

Job description – Operations Engineer – Interim

The operations engineer will be part of a multidisciplinary team (designers, developers, testers, operations) guided by a Scrum Master and a Product Owner. The operations engineer will have regular contact with business users within and outside the company, as a first line of support. In this role it is important to be proactive: coordinate incoming incidents with the 3rd line teams in time, request them for regular updates and escalate where needed. Next to this role, the operations engineer is part of an Agile team. This to ensure good communications between both development and operations. This is the ideal way of ensuring you as a first line support receive solutions to issues instead of work arounds or recurring incidents. The teams are international with members based in The Netherlands, India and China.

The department in which you will be working is responsible for the Development and Operations of IT Networks. As part of the ‘Inventory & Capacity Management’ squads you are responsible for the business critical application ZSmart. This application manages the capacity extensions in the network and registration of these network elements and services on of the Service and Assurance organization. To support the business they strive to provide high availability and quality of systems and data. In this domain the rationalization of legacy inventory applications appears to be the key challenge. The support of fiber rollout – requires regular changes in the ZSmart application.

Your daily responsibilities include:

• Active participation in all scrum events (Daily, Sprint Planning, Sprint Review, Sprint Retrospective, Refinement);
• Ensure stable operations; daily check of production status reports and problem solving;
• End to end incident coordination; ensuring incidents are picked up and solved quickly;
• Management of interfaces with the ZSmart application;
• Root cause analysis for major (P1 / P2) incidents;
• Database (Oracle/MySQL/MSSQL/Postgresql) knowledge;
• Support in analysis and reproduction of Production incidents;
• Data migration support.

Requirements – Operations Engineer – Interim

The specific knowledge and experience (hard & soft skills) required to carry out the assignment are:

• Experience in first line operations for applications;
• Experience in operations coordination;
• Stong knowledge of Java and the data domain;
• Experience with JIRA, MS Teams;
• Strong personality;
• Team worker;
• Presentation skills;
• Fluent English.

The offer – Operations Engineer – Interim

Remote assignment starting from 1-12-2022 until 31-12-2023. Hourly rate is between 80,00 – 84,00 and is based on your tech skills and experience. The first month you are expected to work on location and afterwards fully remote is an option.

How we’ll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.