Operations Manager

The Operations Manager is directly responsible for a ____________person workforce in a ____________sq foot high volume repair and logistics operation.

CTDI is a large scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers. CTDI has over 7,000 FT US Employees in over 58 world class US Operations. CTDI also has a global footprint with more than 16,500 employees worldwide.

This position is responsible for measuring and driving the performance of an assigned customer program within a high volume revers logistics/repair operation. This includes key performance metrics, production, quality, customer communication including formal presentation, and attaining the necessary technical support to ensure the success of the program, while managing customer expectations and reporting.

This independent, hands-on manager will be responsible for staff productivity, including training and instructing on department processes, motivating, and counseling as needed. In many cases, the responsibilities of this individual will include oversight of multiple departments and functional areas within the branch operations. Achievement of all service level commitments to CTDI’s customer will also be a critical component of this manager’s daily and on-going responsibilities.

• Supervises and motivates personnel, up to 75 people.
• Support and enforce safety, company policies and procedures and SOP of operations staff
• Manage reports, statistical analysis, and daily P&L reporting.
• Ensure that quality standards are consistently met.
• Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.
• Communicates with various levels of CTDI Corporate management and customers to ensure that customer expectations are met and issues are resolved to include all service level commitments.
• Provide input of ideas for continual process improvements as well as implementation of new processes.
• P&L responsibilities as well as participation in the daily P&L call with Corporate management.
• Train, motivate, and support leadership team in all areas of company and company and departmental procedures and expectations.
• Coach and council employees on performance deficiencies and document as required.
• Monitors all expenses and on time delivery performance.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers
• Act as primary point of contact for the local customer on operational and performance issues
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
• Other duties as assigned

Required Skills

• Proven operations experience within a high volume and fast paced environment
• Customer focused and experienced in navigating customer relationships and challenges, while managing with data
• Excellent leadership, coaching and ability to motivate and development employees.
• Proactive problem solving ability.
• Strong project management ability.
• Excellent communication (written and verbal), organizational and analytical skills.
• Ability to communicate effectively with all levels of management including excellent customer interaction.
• Proven teambuilding and interpersonal skills with the ability to motivate others.
• Effectively handle a heavy workload, prioritizing work and meeting deadlines.
• Background in distribution preferred but not necessary.

Required Experience

• BS Degree in Operations, Supply Chain or related field is preferred.
• Minimum 3+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
• A strong technical background is preferred
• Experience with Kronos a plus
• Experience managing temporary staff is a plus.
• Experience in the telecommunications or cable industries is preferred

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career! EOE, Gender/Minority/Veterans/Disabled

CTDI does not accept unsolicited employment agency / recruiter resumes. Please do not forward unsolicited resumes to our website, to our HR Department or to any CTDI employee. CTDI will not pay fees to any third party agency or firm without a signed fee agreement or to any firm who was not issued a search assignment from CTDI’s HR Department. CTDI will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered.