CAREERXCHANGE, INC.
Interesting opportunity to work with a global Telecommunications company in the Doral, FL area. The Operations Service and Project Manager will be the main point of contact for key clients during service implementation and transitions.
Why work with us?
Our client offers a variety of telecommunication services and only continues to expand its services and offerings. They are client focused and always trying to improve the service provided to their valuable clientele.
About the Role
The Operations Service and Project Manager will be responsible for corresponding continiously with the client in reference to the implementation of contracted services. This involves ensuring that all contractual obligations are met and and fulfilled.
Some responsibilities include:
– Develop provisioning and transitioning project plans
– Ensure that all assigned projects are completed on time and within the allocated budget
– Report to management the evolution of the project and if complications arise, evaluating options and workarounds in order to avoid schedule and budget deviations
– Ensuring that all project documentation is complete and accurate in order to support the service management of the accounts including billing, Incident and Problem Management as well as the monitoring and fulfillment of contractual obligations.
– Provide KIP reports based on Proforma
– Track and maintain all resale activities and associated revenues
– Monitor compliance of Service Level Agreements and reporting, including SLA violation calculation
Requirements
Qualified candidates must have a minimum of 1 year of experience managing technical IT based projects. Excellent analytical, problem solving, and troubleshooting skills are essential for this role. Must be fully bilingual (English & Spanish), both written and oral.
CAREERXCHANGE®, Inc. is an Equal Opportunity Employer. For more exciting opportunities please visit www.CAREERXCHANGE.com
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Miami, FL 33172: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: One location
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