Operations technician/Telecommunication technician

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

Job Description:

• Responsible for identifying and resolving customer reported trouble
• Provide advance technical support to include remote trouble diagnostics and correction
• Assist with answering customer calls during overflow/outage situations
• Updates status to customers on an as required basis
• Escalation of customer and network trouble to ensure timely resolution
• Actively work with local exchange carriers and Client internal Operations Centers to ensure current services are active and restored within the Service Level Agreements
• Keep the project team updated with daily progress reports on any assigned actions.
• Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer 2/3 problems on the IP platform, VPN and MPLS Network.
• Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet

Knowledge:

• Knowledge of Firewalls, specifically Juniper SRX and A10
• Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services.
• Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets.
• Advanced expertise with IP routing on multiple router platforms
• Knowledge of TCP/IP, routing protocols, and IP addressing.
• Experience with advance commands in Cisco, Juniper, Alcatel and or UNIX commands.
• Excel at working on complex MPLS issues.
• DNS & e-mail problem expertise
• Experience with Wireless Access Points and various remote switches/MUX’s/VOIP Telephones
• Advanced layer 1 troubleshooting for DS0, DS1, DS3, point to point, private line, and Ethernet circuits
• Has ability to understand and isolate physical layer problems
• Experience working with software and hardware tools to remotely identify and diagnose WAN problems.
• Ability to understand and isolate physical layer problems.
• Familiarity with VOIP, long distance and international dialing and routing.
• Ability to identify and resolve customer reported trouble.
• Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.

Basic Qualifications:

• Required – Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience.
• 5 + year of technical customer call center experience.
• Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience.
• Test knowledge/experience of DS0/DS1 circuits.
• Knowledge of TCP/IP, routing protocols, and IP addressing.
• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.
• Firewall experience, specifically Juniper SRX and A10

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

Job Types: Contract, Full-time

Pay: Up to $31.00 per hour

Application Question(s):

• Do you have any knowledge on Juniper SRX and A10 ?
• Do you have any experience in troubleshooting network problems ?
• Are you familiar with VOIP telephones, long distance and international dialing and routing ?
• Do you have any certification like CCNA ?

Experience:

• technical call center: 1 year (Preferred)

Work Location: Remote