OSP Field Services Manager

We are searching for an experienced OSP Field Services Manager at our Palmer HQ facility.

Primary Duties and Responsibilities:

Responsible for the continuing operation and development of Field Services OSP Installation & Repair and Business Voice Technician groups. Responsible for: Timely completion of installation service orders, repair functions, Fiber to the Home and Buried Drop cutovers. Managed programs to include the collection and quantification of data to determine repair, replacement, or referral to appropriate work group for solution. Manage resources providing maximum readiness, assist in restoration efforts of large scale loss of service events and reduce unscheduled/unplanned work. Create, implement and review work flow processes. Develop and manage value based metrics to improve performance results.
SPECIFIC TASK DESCRIPTION

• Performs supervisory duties over personnel including signing time sheets, approving leave, conducting performance evaluations, hires, promotions, discipline, and maintains all required documentation.

• Responsible for the development, implementation and operation of comprehensive OSP Installation & Repair, Field Services Installation, business Voice Technicians and Pay Station procedures, standards and metrics. This includes establishing and enforcing: work and safety practices, quality assurance and meeting service delivery standards. Provides performance data to the VP of Engineering and Operations and coordinates the integration of the overall Field Services operating plan into the Engineering, Construction & Operations operating plan.

• Responsible for the OSP repair function, including proper response to customer complaints.

• Manages customer expectations, directs the review and mediation of subscriber trouble reports.

• Collaborates with other workgroups and departments to ensure efficient and effective service delivery. Responsible for long-range work priorities, coordination of long-range plans with affected workgroups. Review job sites determining work force and material requirements. Quality control inspection of installations and compliance with established work practices and safety procedures.

• Development and administration of department budget. Monitors schedule and determines action required to provide cost effective service including overtime and alteration of installation schedule. Coordinates with engineering, construction, splicing and installation work groups to meet subscriber commitments.

• Provides on-the-job training and instruction to assigned personnel for technical and Safety issues. Provides technical advice to other workgroups and personnel in areas of expertise.

• Develop, research and schedule safety and technical training programs and provides instruction to employees. Mentors employees on career development, supporting individual growth and maturity. Coaches employees on performance oriented and job-focused issues.

• Development as OSP Field Services Manager. Continue training and education in the area of technical discipline and business administration. Continue to develop skills for decision making, leadership, productivity, and coaching/mentoring.

• Performs other duties as required.

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Required Qualifications: *
EDUCATION:
Post Secondary. Level of education required to have developed specialized skills and generally one to three years beyond secondary school level. College and or technical Education preferred
WORK EXPERIENCE:
Ten (10) years or more telephony experience in OSP I & R and/or cable maintenance. Three (3) years of supervisory experience with at least one (1) year experience supervising bargaining unit employees.

*full (PDF) job description available upon request*

Employment Type: Full – Time
Compensation Type: Annual Salary

Job Type: Full-time