OSP Technician

Ringgold Telephone Company

Job Description

Job Title: Outside Plant Specialist

Department: Outside Plant

Reports To: Director of Operations

FLSA Status: Hourly, Non-Exempt

Prepared By:

Prepared Date: June 1, 2017, August 31, 2020

Approved By:

Approved Date:

Summary: The Outside Plant Specialist is responsible for new construction, maintenance, repair and troubleshooting on the Company’s outside plant. This position is also responsible for supporting other departments on joint projects.

Essential Duties and Responsibilities

Construct and maintain outside plant cables to applicable corporate and industry standards.

Troubleshoot and repair cable faults when necessary.

Assist with construction projects as required.

Install and maintain special circuits.

Outside Plant Construction

Receive, review, plan and complete construction of OSP facilities based on engineering prints

Document and track sequentials from cable (copper and fiber) and submit material charge out sheet with as built print

Document and track any poles or pedestals set and submit a material charge out sheet with as built print

Red line as built print, check off all units and document any necessary changes

Outside Plant Maintenance

Support I&R when necessary on cable troubles turned in daily from Customer Service Technicians or Test Desk.

Maintain all outside plant cables and report any irregularities or required construction to Outside Plant Manager/Engineer Manager.

Locate buried plant facilities as required.

Special Circuit Installation & Maintenance

Install and maintain subscriber T1 circuits and carriers in the field.

Provide field support for Engineering and Network Operations on special circuit orders as required.

Other Duties

Splice both copper and fiber facilities as required.

Work aloft in bucket truck, on pole climbers, extension ladders or work on aerial crew as required

Operate ditch witch cable plow or work on underground crew as required

Work in manhole system using proper gear and procedures as required

Assist Materials Management Department and Building & Grounds department as needed.

Assist Customer Service Technicians with installs/troubles as needed.

Assist Outside Plant Manager as required.

Serve as emergency call-out staff as required.

Other duties may be assigned as dictated by the needs of the company.

Work with contractors and communicate any concerns with contractor work to Director of Operations

Performance Expectations

Coordinate installation of all new voice/data circuits within 5 business days from receipt of order, unless otherwise specified.

Clear all plant related troubles within one day of trouble report.

Complete construction projects on time and on budget.

Maintain a clean work station and clean, well stocked truck.

Maintain and perform routine maintenance on OSP equipment.

Follow all Safety rules and guidelines.

Complete weekly (Monday’s) Tyfoom Safety Training

Maintains strict confidentiality when encountering any information regarding other employees or customers personal information

Supervisory Responsibilities:

This position has no supervisory responsibilities

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.

Diversity – Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities.

Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Other Education or Experience:

Formal training/certificate in Telephony theory, principles and practice.

Basic Electricity, Grounding and Bonding

Splicing/Color Code theory of both copper and fiber optic cables

Expertise in meters such as TDR (Time Domain Reflectometer), OTDR (Optical TDR), Ohm meter, Volt meter, Fault locator meter and Fiber Optic fusion splicer

T-1 Design and maintenance

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Windows; Internet Explorer 5.5; Microsoft Outlook; Microsoft Word; Microsoft Excel; Microsoft Access

Certificates, Licenses, Registrations:

Valid Driver’s License (CDL with Air Brake Endorsement)

Flagging Certification

Confined Space Certification

Fork Lift Certification

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and risk of electrical shock. The noise level in the work environment is usually moderate.

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Job Type: Full-time

Pay: $47,500.00 – $64,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location