P3 – Telecommunications Service Desk Analyst – Toronto

Do you have excellent problem solving and analytical skills and are looking for new roles? If so, this is a
great opportunity for you!
Our client is looking for a Telecommunications Service Desk Analyst for a six months contract in Toronto.
This is hybrid role. Actively seeking candidates with below requirements.

Advantages
 Hybrid role
 Start date is ASAP
 Long term contract
 Opportunity to work with cutting edge project group
 Competitive pay rate

Responsibilities
As a Telecommunications Service Desk Analyst, your duties will include but not be limited to:
 Managing, tracking, reporting and escalating network related customer complaints.
 Analyzing, trending and troubleshooting problems before timely dispatch to Network and
Engineering teams (Core, VAS and RAN).
 Analyzing using signaling traces, network element KPI, testing and other data.
 Acting as a liaison between the Network and Customer Care organizations.
 Disseminating key network information and updates to address outages, risks and priority
issues.
 Ensuring resolution of customer impacting network problems, based on SLAs defined for each
type.
 Gaining new network knowledge, train coworkers and produce related reference
documentation.
 Adapting to other responsibilities as required by business and technical evolution.

Qualifications
 Wireless telecom background required.
 General technical knowledge of GSM architecture and functionality (core network background
and LTE experience is preferred).
 Strong problem solving and analytical skills.
 Excellent English verbal and written communication skills, both technical and non-technical with
the ability to effectively ummarize complex data.
 Strong team player, ability to multi task in a fast growing environment.
 Comfortable with escalation and crisis management.
 Technical postsecondary education is required.
 Availability for on-call and some shift work.
 Flexibility to work at our Toronto office and from home
 Shared after hours on-call 8 am to 11 pm ET, seven days per week including weekends and
statutory holidays.

 Effective professional communication with minimal direct customer contact.

Summary
Interested in the Telecommunications Service Desk Analyst role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.