Part-Time Dispatcher Telecommunicator

JOB ID: 22000253

Milton Hershey School (MHS) is seeking a part-time Dispatcher Telecommunicator (CMT) to join the Campus Safety team. We have a unique opportunity in which you would interact with others and assist with a variety of responsibilities to help keep the extensive residential school campus operating smoothly. Currently, the CMT dispatch between 15 – 45 calls daily and actively monitor 800 surveillance cameras on a 24/7 basis. Each day is different!

The CMTs receives incoming calls, initiates, and coordinates services, and provides feedback and follow-up to our customers. Also, oversees the 24/7 Central Monitoring Station, monitoring fire, mechanical system and security alarms, emergency, and non-emergency situations, as well as surveillance cameras across the MHS campus. The CMTs are considered essential personnel during emergencies and are required to report to work when the school is closed for any reason. Pay rate starts at a minimum of $19.23 an hour and we do not offer benefits to part-time employees. The regular work schedule is considered flex part-time up to 29 hours per week with hours that fall between 2nd and 3rd shifts depending on the needs of the department for additional coverage.

Qualifications:

• High school diploma or GED, required.
• Prior experience handling customer service requests, complaints, and problems, required.
• Prior experience working with security alarm systems and surveillance equipment, required.
• Prior experience with APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training, preferred.
• Proficient computer skills using an IBM platform in a variety of software packages.
• Excellent verbal and written communication skills.
• Experience working with security/surveillance systems.
• Experience with a Total Quality Management System.
• Prior experience working in a fast paced, multitask environment.
• Ability to take initiative, prioritize and seek resolutions to problems in a professional manner.
• Ability to process data entry thoroughly and accurately in a timely manner.
• Excellent customer service and dispatching skills.
• Must demonstrate a high degree of integrity, as all MHS staff are role models for MHS Students.
• Candidate should be willing to actively engage with students beyond the scope of their job responsibilities.