PBX/Avaya Telecom Engineer

Description:

Summary of Position:

This role will involve working on-site supporting Avaya Blue/Legacy Nortel systems, providing Advanced Avaya support. This is a Senior- level technical role and will require a very high level of implementation, design and maintenance experience.

The Engineer is a team member responsible for monitoring and managing customer internal infrastructures and their platforms. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.

Major Responsibilities:

• Provide up to Tier 4 technical support on Avaya (Blue) Products.
• Lead large projects and perform advanced level MACD work
• Implement software fixes, service updates and Microsoft hotfixes.
• Troubleshoot client systems and application issues via phone. Remote access and on-site.
• Provide feedback to management on process improvements and areas of concern.
• Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
• Provides emergency on-call support.
• Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate
• The engineer will be expected to develop additional skills in other products as business needs dictate.
• Effective communication amongst the team and with other engineering verticals and management.
• Respond to customer service calls and emails in agreed upon timeframe.
• Other duties as assigned

Skills:

• Avaya Blue CS1000
• SL 100
• Call Pilot
• Application Builder
• PRI Troubleshooting

Top Skills Details:

Telecom,Telecommunication,Avaya,PBX,CS1000,Nortel

Additional Skills & Qualifications:

This person will be supporting different hospital systems in the greater Memphis area

Experience Level:

Intermediate Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.