Planning & Operations Coordinator

MOBILE KLINIK: JOB DESCRIPTION

Job title Planning & Operations Co-ordinator

Reports to Planning & Operations Manager

OVERVIEW

Mobile Klinik is on a journey to become Canada’s “one stop phone shop” providing customers across the country with a premier destination for all of their phone needs. We buy, sell, repair and connect and can help with all things wireless. A wholly owned, independently operating subsidiary of TELUS Corp, Mobile Klinik is an exciting growth company in the midst of significant national expansion with a mandate to build 200+ stores from coast to coast.

Reporting to the Planning & Operations Manager and serving as an integral member of the Mobile Klinik Planning and
Operations team, the Planning and Operations Coordinator will be key in overseeing employee systems access creation and removal, along with supporting ongoing initiatives and partnerships. You will work closely with the Planning &
Operations team and will also liaise with various other departments across the organization to support the coordination of administrative efforts including Retail Operations, Human Resources, Training/Field Support, and Accounting/Finance.
The Planning & Operations Coordinator will be responsible for owning employee systems access creation and termination in collaboration with Human Resources and Regional Managers. You will assist in finalizing, translating, and distributing operations communications for store front lines. You will also provide extensive support surrounding store inquiries, new store openings, and meeting bookings amongst other tasks. This is an outstanding opportunity for a new graduate with coordination and administration experience or education.

RESPONSIBILITIES

• Own and deliver on employee account creation and removal across various Mobile Klinik & partner systems and platforms
• Administrative support for new store openings, including updating location listings and sharing store opening announcements
• Maintain and update various master location listings and information files
• Assist in revising and distributing operations communications to store front lines
• Utilize French translation software to ensure communications are available in both French and English
• Fielding escalations from partners and stores and coordinating with field support trainers or regional managers on resolution
• Assist in delivering ad-hoc invoicing for select Mobile Klinik partners as required
• Develop & update various PowerPoint or other communication documentation
• Organizing and coordinating various meetings / bookings
• Support the Planning & Operations team in implementation of new and existing business opportunities and partnerships
• Run various ad-hoc sales operations / compliance reporting as needed

CHARACTERISTICS AND COMPETENCIES

• Excellent written and verbal communication skills and relevant experience
• Strong organization skills with the ability to prioritize and execute tasks in a fast-paced and rapidly changing work environment
• Strong planning and coordination skills and experience
• Experience in / existing knowledge of key business concepts
• Ability to wear multiple hats and assist the team as required
• Experience in Microsoft Office (Excel, Word, PPT), Outlook and similar platforms

EDUCATION & EXPERIENCE

• Bachelor’s degree or diploma in Human Resources, Communication, Business, or other equivalent experience is an asset
• 2+ years of experience in an office administration / coordination role
• Prior experience in Telecommunications would be considered an asset

SALARY & BENEFITS

• Competitive Salary
• Robust benefits plan after 90 Days of Service
• Employee and Family Assistance Program
• Telus Corporate Phone Plan
• Telus/Koodo Friends & Family Program
• Telus Well-being perks (Virtual Health, Calm, etc.)
• Telus Smart Home Security and other Corporate discounts
• GoodLife Fitness Corporate Partnership
• Perkopolis Corporate Partnership/WorkPerks Corporate Partnership
• Significant exposure to future opportunities driven by a fast-paced, fast-growth environment

Mobile Klinik is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required during the recruitment process.

COVID-19 considerations:
The health and safety of our team, customers and communities is paramount to Mobile Klinik. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Job Types: Full-time, Permanent

Salary: Up to $50,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Expected start date: 2022-09-26