Police Telecommunicator Supervisor

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Police Telecommunicator Supervisor
Springfield, IL, United States
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1003467
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Police Telecommunicator Supervisor

Posting Category:

About UIS: Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at http://www.uis.edu .

Application deadline: 8/2/2023

Minimum Starting Salary: $26.46 per hour

Summary:
Employees in positions allocated to this level perform general telecommunicator supervisory work and provide staff assistance towards management and administration of Police Department. They also receive, interpret, and transmit messages and information for a law enforcement agency and/or fire departments using a variety of telecommunication equipment (such as telephone, two-way radio, teletype, and/or computer terminal). They work under general supervision of higher level personnel.
Duties & Responsibilities:

Supervises and coordinates the activities of designated personnel in order to assure compliance with department goals, policies and procedures, as well as with specific individual instructions.

Ensures that all telecommunicators are properly trained to respond to routine and emergency-related matters. This includes Emergency notification systems for the entire campus. Assists in the training of student or replacement telecommunications operators or interns.

Ensures that the communication room is adequately staffed on a 24/7 basis.

Receives and interprets in-coming citizen complaints, inquiries, and reports of emergency and non-emergency situations; logs; Coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety. 

Manages the department’s Crime Log, ensuring its accuracy and compliance with Clery.

Monitors and evaluates the job performance of subordinates.

Serves as a liaison with sworn officers from other jurisdictions.

Participates in the hiring process for new telecommunicators.

Performs duties of the next lower level of this series.

Performs related duties as assigned.

Minimum Qualifications: 
1. No record of conviction of a felony or a crime involving moral turpitude.
2. High school diploma or equivalent.
3. Two (2) years (24 months) of full-time experience as a Police Telecommunicator/dispatcher or a certified 911 operator with a federal, state, county, college or university, municipal, or public institutional police organization having a recognized merit system.

Knowledge, Skills & Abilities:
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications – Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Communications and Media – Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Geography – Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Speech Recognition – The ability to identify and understand the speech of another person.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression – The ability to communicate information and ideas verbally so others will understand.
Speech Clarity – The ability to speak clearly so others can understand you.
Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes findi

Physical Demands:

Standing : Rarely

Walking : Rarely

Sitting : Constantly

Lifting : Occasionally

Carrying : Occasionally

Pushing : Rarely

Pulling : Rarely

Climbing : Rarely

Balancing : Rarely

Stooping : Rarely

Kneeling : Rarely

Crouching : Rarely

Crawling : Rarely

Reaching : Rarely

Handling : Rarely

Grasping : Rarely

Feeling : Constantly

Talking : Constantly

Hearing : Constantly

Repetitive Motions : Constantly

Eye/Hand/Foot Coordination : Constantly

Taste/Smell : Constantly

Performing Manual Tasks : Constantly

Working Conditions:

Extreme cold : Rarely

Extreme heat : Rarely

Humid : Rarely

Wet : Rarely

Noise : Occasionally

Hazards : Rarely

Temperature Change : Rarely

Atmospheric Conditions : Rarely

Vibration : Rarely

Travel Requirements:
0% 

Employment Policies and other information: 

Failure to accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

UIS an affirmative action/equal opportunity employer with strong institutional commitment to recruitment and retention of a diverse and inclusive community. Women, minorities, veterans, and persons with disabilities are encouraged to apply. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility .

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with state and federal law.

Residence Reference: For full consideration, applicants must be residents of the State of Illinois.

UIS employees are strongly encouraged to stay up to date with the most recent COVID-19 vaccination available as a barrier to serious illness.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current or former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment .

UIS employment in this role is not covered by Social Security, and instead, is covered by the State University Retirement System.

• You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will, however, show your Medicare wages.
• Your pension from the State Universities Retirement System may affect the amount of your:

Social Security benefit and

Social Security benefit as a spouse

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at [email protected] or call 217-206-6652.

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The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

University of Illinois at Springfield Annual Security and Fire Safety Report
The University of Illinois Springfield Annual Security and Fire Safety Report is available. This report includes statistics from the previous three years concerning reported crime that occurred on campus, in certain off-campus buildings or property owned or controlled by the University of Illinois Springfield campus and statistics for fires in on-campus student housing. The report also includes institutional policies concerning campus security and other safety information along with fire safety policies and procedures. To access the report online:http://www.uis.edu/about/overview/safety/

To obtain a hard copy: University Police Department, University of Illinois Springfield, One University Plaza, MS PDB1, Springfield, IL 62703-5407

University of Illinois at Springfield . One University Plaza . MS HRB30 . Springfield, Illinois 62703 . 217-206-6652.   www.uis.edu/humanresources