Police Telecommunicator

Police Telecommunicator

Job No:514400
Work Type:On Campus
Location:Normal, Illinois

Title: Police Telecommunicator

Division Name: Student Affairs

Department: University Police Department

Campus Location: Normal, IL

General Summary

The function of the Police Telecommunicator (TC) is to receive, process, clarify, interpret, prioritize, and accurately disseminate information for the purpose of ensuring officer safety, saving the lives of endangered persons, reducing property losses, reducing the effects of injury, apprehending criminals, and rendering timely assistance to the general public. The TC provides the vital communication link between the citizens who need help and the various emergency services that can provide the necessary assistance.

Required Qualifications

No record of conviction of a felony or a crime involving moral turpitude.

High school graduation or GED.

Desired Qualifications

Must be able to work independently to meet the departmental mission and be able to keep their supervisors aware of any situations that are occurring while responding to multiple inquires for information and assistance.

Must present themselves and the department in a professional manner while not allowing their personal emotions to influence their behaviors.

Police Telecommunicators must be able to multi-task numerous times sensitive tasks while still providing services to many competing entities.

The Police TC must be able to work in a fast paced, highly stressful environment while adapting to changing priorities and assisting a diverse and often distraught clientele in a calm, efficient, and assistive manner.

Knowledge of FCC rules and regulations

Knowledge of University Policies

Knowledge of ISU Police Dept. Policies

Knowledge of Neighboring Police Dept. policies

Knowledge of LEADS rules and regulations

Knowledge of the geography of campus community buildings and offices

Knowledge of Campus Staff functions and jurisdiction

Knowledge of Campus parking lot locations and related regulations

Knowledge of Bloomington-Normal locations and emergency facilities

Ability to operate a Radio console and multiple resources on 4-8 computer monitors and portable radios on two difference radio systems.

Must be knowledgeable of the proper use 50 plus radio channels resources available.

Ability to listen to multiple sources of information at once through selective listening. TC must be able to distinguish what communications requires them to act (Radio, Telephone, information on computer screen etc.)

Ability and knowledge to operate new state of the art phone system(VoIP) multiple line system.

Ability to monitor and respond to emergency calls.

Knowledge of several University Systems for accessing necessary information and perform critical security functions. To include: mainframe computer, email system, video recording systems, ID Card system, Access control system, paging systems, fire alarm system, emergency mass notification system, Tyco Alarms panic/hold up alarm systems and intercom system.

Ability to operate multiple computer systems critical to safety of officers and the University and Surrounding community.

Ability to maintain certifications LEADS, Sexual Assault Training, and First Aid

Ability to type. Ability to speak clearly and distinctly. Good hearing is crucial with ability to listen to multiple communications.

Maintain proper documentation both paper and computerized files and logs of communication.

The Police TC must perform duties, make decisions and generate responses with a special emphasis on officer safety.

Speed and accuracy are a vital skill.

Police Telecommunicators must be resourceful and able to communicate with a wide variety of people in the full spectrum of emotional distress.

Working knowledge of criminal and civil procedure and university policies.

Ability to present a positive image to the public in often stressful situations.

Multitasking is essential and having a thorough knowledge of all the computer and paper filing systems is crucial. There are a variety of logs and records which are dependent upon the Police TC to keep accurate and up to date as they are legal documents.

Work Hours

This position requires shift work and is based on bid positions through seniority

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods
2. Move about in various locations across campus as needed to complete day-to-day work.
3. Effectively communicate on a daily basis.

Proposed Starting Date

November 2022

Salary Rate / Pay Rate

$20.50 per hour

Optional Applicant Documents

Certification of Retirement Annuity

PLEASE NOTE:  These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply”

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as “See Resume” are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

The employment application NOT the resume/cover letter, will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

In order to be eligible for Veteran’s Preference points on the exam, appropriate military service documentation, such as a DD214, may be faxed, mailed, or delivered to Human Resources, or brought to the Civil Service exam in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Molly Buse
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.

This position is represented by the Policeman’s Benevolent Labor Committee.

Contact Information for Applicants

Molly Buse
Human Resources
[email protected]
(309)-438-3092

Important Information for Applicants

This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .

Application Opened:09/12/2022 02:05 PM CST
Application Closes:10/03/2022 11:55 PM CST

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