Pre-Installation Technician

Job Description

For this opening we will consider candidates from the following locations: Montreal,QC,Canada |

Basic Function

Responsible for performing a variety of functions in the pre-installation stages of the company’s product; perform a pre-installation test of the products in order to confirm all parts will fit and align accordingly when installed at the customer’s location; configure, integrate and test the call handling systems to ensure the proper materials and troubleshooting is completed prior to shipping to the customer; perform a final system verification to identify any areas that need adjustment or improvement.

Major Job Responsibilities

Pre-Installation Functions – Perform a variety of functions in the pre-installation stages of the company’s product according to established department and corporate policies and procedures

Perform a pre-installation test of the products in order to confirm all parts will fit and align accordingly when installed at the customer’s location

Configure, integrate and test the call handling systems to ensure the proper materials and troubleshooting is completed prior to shipping to the customer

Perform a final system verification to identify any areas that need adjustment or improvement, escalating issues to the supervisor that may affect the product or delivery

Prepare systems for deployment to ensure an easy installation at the customers site, this includes backing in a systematic manner and ensuring all parts are packed accordingly

Create and maintain a sales order equipment inventory to ensure that all products used in the pre-installation setup are sent to the customer’s site

Update progress reports to ensure the project team is kept current of installation status and issues

Ensure the work processes are maintained and quality assurance is completed on every product prior to being shipped to the customer.

Work in collaboration to various internal departments to optimize the work process

Minimum Qualifications

Education

Degree from an accredited college or university in MIS or Computer Science required. Equivalent work experience in a similar position may be substituted for educational requirements

Experience

Minimum two years of technical customer service or installation of hardware/software experience required.

Minimum one year installation or software training experience preferred. Technical

Minimum two years experience with networking, Windows based servers and workstations required.

Minimum one year experience with Oracle and SQL preferred.

Minimum one year knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred.

Minimum one year telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred.

Other

Basic knowledge of Word and Excel required

Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.