Product Development Project Manager

A telecommunications client is looking for a Digital Product Development Project Manager who will be responsible for enabling digital growth within the business group.

Location: Can work anywhere but prefers candidates from NJ, VA, GA, NC, and TX

Position: Digital Product Development Project Manager

Pay Rate: $40-50/hr. on W2
Duration: 12 months or longer

Position Summary:

You’ll be on the client’s Business Group’s digital product team focusing on the Voice of Customer. You will be responsible for enabling digital growth within the Business Group. Utilizing your experience in understanding and balancing the needs of the business and the digital audience, you’ll create a highly engaging digital user experience and functional programs to achieve our goals.

Responsibilities:

You will be responsible for the customer journey optimization and understanding traffic analysis to improve conversion of these products. You’ll craft the vision and lead the innovative customer experience strategy that will provide the best online experience.

• Pull chat transcripts and listen to VOC to guide operation improvements
• Lead all aspects of ideation, strategy, planning and implementation of projects.
• Create business cases and gain executive alignment and approvals.
• Review VOC using glassbox and content square to identify customer pain points lead teams to come up with solutions to address and monitor post launch improvements.
• Complete and assess website funnel analysis to determine opportunities to drive. conversions and identify system improvements based on customer fall-out and online behavior.
• Identify and use key metrics to measure success of a project and provide read-outs to leadership.
• Understand implications of CX and UX changes and be scrappy while making decisions.
• Partner with stakeholders from Marketing, GTS, CMO, Finance, Legal, Security, Compliance and Field Operations teams to achieve project goals.
• Create and maintain project timelines to ensure implementation tasks are complete and critical milestones are met.
• Identify and resolve issues that may impact critical project deliverables.
• Summarize project progress and results for executive updates and reviews.
• Seek industry and best practices, determine value and drive change where appropriate to gain efficiencies.
• Ensure the customer experience is best in class through design and strategy.

Qualifications:

• Adobe Analytics (or similar) knowledge.
• Digital marketing experience.
• Experience in web design, ecommerce, graphic design, UX or related field.
• Experience analyzing data, preparing reports, and making recommendations.
• Organizational skills to share clear requirements to cross functional teams, organize project teams and report deliverables.
• A demonstrated team player who can effectively handle multiple priorities simultaneously within tight timelines.
• Ability to identify, troubleshoot, and resolve problems across the digital ecosystem.
• Project management experience including requirements gathering in an Agile environment.

At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.

About our Client:

Our client is a global communications & technology leader known for its 4G & 5G wireless networks, broadband & fiber optics, video & advertising platforms.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don’t miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!

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