Project Coordinator

The BAZ Group: Who we are

Our Mission:Enable intelligent decision making by eliminating chaos and excess cost from our clients’ communication technology environments

We are a small, intimate firm dedicated to assisting our corporate clients with cost-effectively managing their voice, data, mobile and cloud services. We treat every penny as if it is our own and we take pride in engraining ourselves into our clients’ internal teams.

To do this we need a team of individuals who thrive in environment that is stimulating, highly collaborative, and where they are continually challenged to enhance their inter-personal and business skills, along with their technical expertise. Although this is challenging for many, the lessons you learn at BAZ will enrich all your relationships and will support you in achieving your life’s goals.

We are based out of Toledo, Ohio, but due to our 100% remote work environment, we have employees across several states. We offer opportunities to gather by hosting monthly happy hours in Toledo and the surrounding areas as well as annual company gatherings that include our entire team.

Understanding Our Values:

Co-Create for Best Value: Ideas are shared and improved together for the greater good of BAZ and our programs. We all have limited perspectives and need each team member to share their ideas and concerns to make us the best we can be.

Embrace Accountability: Taking ownership of business outcomes to provide maximum value to clients, colleagues, and self. Focus is broader than tasks performed. Feeling responsibility to stretch oneself when needed to deliver best outcome.

Honor the Details: Appreciates the value of paying attention to details but understands that the value of details is to provide a platform for delivering value.

Always Improving: Looking for ways to grow and improve oneself (personally and professionally) and the services we provide to our clients. Taking every opportunity to think about what can be learned from a situation and how the knowledge can be applied in future situations. Recognizing that when you do this, failures are simply steps on the path of improvement.

Be a Positive Force: Focuses on how to forward BAZ and client goals in every situation. Sees problems or issues as a means for improvement and/or adding value. Places emphasis on the importance of helpful and supportive interactions, both internally and externally.

These values are the core of our company, so it’s vital that you understand them. Please feel free to review and bring any questions you have to the interview process.

What You Need for This Role:

Similar Values: Our work culture has been carefully crafted to reflect the above values. We are looking for a candidate who feels empowered by them and is eager to demonstrate them.

Desire to Improve your Communication Skills: It’s important that you enjoy connecting with others to foster collaboration and outstanding results. At BAZ we encourage everyone to always be thinking about how their own communication can become more effective.

Effective Collaboration through Transparency & Accountability: You will be collaborating with other team members on multiple initiatives simultaneously. To foster effective collaboration, we have developed detailed tracking systems and methodologies to show both progress and challenges of each team member’s work. Using these tools is necessary so that teams can understand the overall status of initiatives and adjust as necessary.

Desire to Learn from Mistakes: We analyze mistakes and misses to help us all learn and grow. Instead of being ashamed of your mistakes and preferring to move past them as quickly as possible, you view them as an opportunity to learn and grow and welcome healthy discussions with a supervisor and/or peers.

Thrive on Problem Solving & Flexibility: You are comfortable in a role that evolves and shifts to meet our clients’ needs. You view issues that pop up as an opportunity to rise to a challenge. Rather than becoming intimidated, you systematically work through the issue and engage resources to find a resolution.

Experience: Our ideal candidate has at least five (5) of experience and exposure to the telecom, mobility and / or cloud computing world. The more industry knowledge you come in with, the faster your role will develop.

Job Description

This remote work position will be responsible for coordinating technology roll out projects as a part of a broader project roll out team. This role has a customer service function, supporting our clients with trouble shooting and vendor relationship management issues related to the roll out projects that we manage. The projects are dynamic and the needs of the client are extensive so the role can grow evolve with the candidate.

Responsibilities

• Coordinates third party vendor dispatches to client locations
• Communicates roll out information with clients’ site-specific representatives to ensure smooth roll out
• Performs validation of third-party vendor invoices prior to sending to client for payment
• Assists clients with trouble shooting telecommunications issues
• Performs other support functions as requested
• Interfaces with clients and vendors to facilitate client orders
• Interfaces with clients and vendors to ensure accurate and timely resolutions to issues and concerns
• Partner with other internal departments to collaboratively problem solve to resolve issues and provide exceptional client experience.
• Actively engages in continuous development and improvement to expand candidate’s skills / knowledge, improve operations, and deliver exceptional customer experiences
• Other duties as assigned; job duties may vary

Qualifications

Minimum (Required): (must be met to perform the job at the required level)

• High school diploma or equivalent
• 5 years of telecommunications industry experience
• Strong Microsoft Excel skills (testing will be required)
• Highly detail oriented with an exceptional commitment to accuracy
• Proactive at problem solving and anticipating needs
• Ability to balance multiple priorities and work to deadlines
• Excellent verbal and written communication as well as listening skills
• Must have a functional remote workspace with minimal distractions

Preferred: (if above and beyond the minimum required)

• Bachelor’s degree
• Customer service background
• Remote work experience

How Does Working for BAZ Benefit You?

• Platform and support for continual personal and professional growth
• A team of colleagues who love working together and always have your back
• Freedom to offer constructive feedback to everyone on our team and to be heard.
• Flexible work environment. We understand that work has to fit into the rest of your life, not the other way around.
• You’ll be given the tools you need to succeed at this position and will be supported by experienced management.
• A New Hire Buddy – someone outside of your department to show you the ropes, introduce you around and be a sounding board
• A remote work environment.
• Medical, Dental, Vision, and Life (We pay 50% of the premiums)
• Retirement plans with safe harbor matching
• A competitive paycheck
• Profit sharing
• A company computer
• A competitive Paid Time Off program
• Paid Volunteer Time

How Can You Join Our Team?

Submit your resume through indeed. We will call you to schedule an interview. Our interview process consists of three stages:

1. A 5–15-minute call where we can both ask some basic questions to determine if we both want to move forward in the process.

2. A Teams video call to get to know each other.

3. One to two follow up conversations with future colleagues and/or the owner to ensure that we are a good fit for each other.

The BAZ Group provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, or veteran status.

Job Type: Full-time or part-time

Job Location: Remote

Pay: $25 – $30 per hour (based upon level of experience)

Required education: High school diploma or equivalent – Associates or bachelor’s preferred

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 5 years (Required)
• Telecommunication: 5 years (Required)

Work Location: Remote