Project Coordinator II

Job Summary:

Project Coordinators work with project managers, technical managers and/or project analysts to load and track service orders. Track project completion documentation and close out projects for invoicing. Tracks and maintains change request information. Supports teams with document editing, filing, production of proposals, reproduction and downloading of documents, writing purchase orders, checking/matching invoices to quotes, organizing, packing, shipping/unpacking materials, maintaining material inventory records and other tasks as assigned

Essential Function:

• Prepare process and status reports, assign and monitor document numbers, and review documents for accuracy and completeness
• Load and maintain files of engineering drawings, project reports, specifications, product proposals and documentation
• Manage the technical customer relationship including developing technical requirements, review all customer deliverables and present technical solutions to the customer
• Manage the overall quality, time and costs to deliver specific requirements to meet customer satisfaction
• Develop and maintain positive customer relationships that achieve optimal profitability and growth for CSG
• Prepare workload reports including overdue, status, in progress, etc.
• Track asset inventory and manage the provisioning of assets (such as laptops, software, phones and other similar engineering tools) for technical staff.
• Communicate effectively with the customer and CSG sales representative in order to identify needs and evaluate appropriate solutions
• Schedule and coordinate all aspects of the project work plan from pre-installation surveys, installations, service calls and customer follow ups as appropriate
• Identify resources needed and coordinate individual responsibilities
• Review deliverables prepared by the team before passing on to client
• Generate quotations that apply project standards and minimize our exposure on the project
• Ensure project documents are complete, processed and stored appropriately
• Facilitate Client meetings effectively
• Keep the project team well informed of changes and updates
• Ensure accurate invoicing and monitor procurement of materials for all projects
• Maintain and update Sage customer data base
• Document obstacles and delays and seek workarounds
• Seek opportunities to increase customer satisfaction and deepen client relationships
• Other duties and responsibilities as assigned

Recommended Minimum Job Requirements:

• Typically requires less than 1 year of related experience;
• Bachelor’s Degree preferred
• Advanced degree without experience; or equivalent work experience

Recommended Knowledge, Skills and Abilities:

• Proficient in Microsoft Office
• Ability to investigate and solve complex problems and implement related work improvements with cross functional team members
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions
• Ability to communicate information and ideas clearly and concisely, in writing and verbally
• Ability to actively listen and ask effective questions to accomplish tasks proficiently
• High degree of accuracy and attention to detail
• Ability to work in fast paced environment, and ability to meet deadlines
• Proven ability to effectively meet customer’s needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
• Self-disciplined and able to work independently
• Solid math skills
• Oracle experience preferred
• Acquires job skills and learns company policies and procedures to complete tasks