Project Manager (Customer Experience, Delivery)

Overview:

Launched in 2017 in New York, N.Y., UPSTACK is transforming the way cloud and internet infrastructure is sourced and sold. The company uses advanced technology to enable an extensive team of cloud infrastructure advisors to offer customized solutions for businesses of all sizes.

UPSTACK recently secured a substantial equity investment from Berkshire Partners, a firm with over 35 years of investment experience and deep sector expertise in technology and communications. The investment—the largest in the IT agency space—will be used to evolve UPSTACK’s intuitive technology platform, expand its product and service portfolio and accelerate its direct investments in the industry’s top-producing sales agencies. To date, the company has acquired over 20 independent agencies to become the largest and fastest-growing agency in the technology industry.

About the Role:

The Project Manager is responsible for providing best-in-class project management to our customers with excellence from start to finish. As the quarterback of each project, you will be leading the team, picking the plays, and scoring the touchdown – being involved in every phase of the project including initiation, design, implementation, acceptance testing, going live and project closure. You will be involved with managing several telecommunications and collocation implementations simultaneously, always keeping your eye on the ball. Your role will grow with tenure and as you gain additional experience.

A successful individual will be detail-oriented, demonstrate exceptional organizational and communication skills, act tactically, write effectively, and display strong analytical and critical thinking skills. Our ideal candidate must be able to thrive in a fast-paced multitasking environment, who easily adapts positively to change and rapid company growth. 

Critical Outcomes Expected:

• Becoming self-sufficient in running the implementation pipeline
• Follow UPSTACK Project Management Office guidelines focusing on standards for order handling, follow up, etc.
• Maintain and update CRM
• Cultivating peer vendor relationships to ensure on time deliverables
• Provide timely updates to keep sales teams and management on implementations
• Escalate issues on the clients’ behalf, when necessary, both internally and with vendors/agents
• Demonstrate an understanding of a client’s total solution and be able to convey that to effectively consult and manage projects.
• Provide minor account management activities periodically related to projects

Skills & Requirements:

• Prior CCaaS/network/data center/WAN implementation experience
• Quickly grasp projects and solutions and pull the resources together
• Successfully manage many projects simultaneously
• Be highly detailed, precise, and have strong follow up and though capability
• Be able to plan projects with accurate timelines and anticipate problems at each project stage
• Know when to be firm with carriers and have self-confidence to escalate issues when needed
• Demonstrate follow through, be proactive with peers, show willingness to understand projects, create standards, keep the team on task, and avoid errors that impact the project

What Else We’re Expecting:

• History of operating successfully in a fast-paced, high-growth technology organization
• Exceptional core values – not only does the right thing, but does the thing right
• Highly competitive, motivated by winning
• Excellent written and verbal communication skills
• Strong IT background; experience in network, voice and data center implementations a plus
• High attention to details
• Proficiency in Microsoft Office programs and apps
• Curious, resilient self-starter with a “can-do” attitude
• Not only adapts to but embraces change
• Collaborative with a willingness to roll up one’s sleeves and work on projects and tasks even if they fall outside of stated job responsibilities
• Solutions-oriented problem-solver that is focused on execution
• Entrepreneurial by nature. Not afraid to challenge the status quo in order to find better ways to get the job done
• Data fluent; leverages empirical evidence to inform decisions and opinions
• Demonstrated ability to work across multiple time zones and cultures

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• IT project management: 5 years (Preferred)

License/Certification:

• PMP (Preferred)

Work Location: Remote