Project Manager – Customer Onboarding

  • Contract
  • Remote

Sangoma


Project Manager – Customer Onboarding – Remote
Sangoma is the world’s most comprehensive creator of SaaS-based business communication solutions for companies of all sizes. Our solutions include CPaaS, UCaaS, SD-WAN and Security. We are currently looking for a Project Manager (PM) for the onboarding team who will provide a successful implementation experience for Sangoma customers. The Project Manager (PM) owns and leads the customer delivery engagement and works with the customer, Sangoma provisioning teams and external partners to define and coordinate all aspects of the implementation. During implementation, the PM will be responsible for defining roles and responsibilities, managing through dependencies, overseeing issue resolution, managing project financials including budget and actuals, and hitting milestones on time. The PM will work cross-functionally with pre-sales and deployment engineers, number porting specialists, Sales executives, support teams and 3rd party vendors to ensure end to end management of the project, from the initial scope to the final provisioning of services. As a successful PM, you will develop and build healthy relationships with Sangoma customers, partners and vendors, to promote new and ongoing business opportunities and ensure customer satisfaction and retention.

Your Role:

  • Own and lead multiple, simultaneous customer engagements following the Sangoma methodology and utilizing project management best practices.
  • Maintain and report on key project metrics such as budget to actuals, resource consumption, risk register, and project timelines.
  • Lead key project meetings with the customer and project stakeholders to gather requirements, design an appropriate solution, and present the complete project plan.
  • Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.
  • Generate and maintain documentation that supports the collection, management, and reporting of all project related information.
  • Develop, document and distribute contingency plans for critical events.
  • Work with customers face-to-face or via telephone attending on-site meetings when necessary
  • Maintain constant communication with the customer, identify potential issues in advance, and drive appropriate solutions.
  • Serve as liaison between customers, partners, Sangoma operations, and on-site support service vendors.
  • Collaborate with other departments in Sangoma to reduce time to value in delivery, increase customer retention, and channel input on product development.
Your Background:
  • Strong experience in a telecommunications or professional services field.
  • PMP certification required or related experience.
  • Proven experience in project management for 100% customer facing SaaS projects.
  • At least 5-8 years of experience in a related field.
  • Demonstrated experience with packaged application software implementation practices.
  • Proven ability to work with teams of professionals with diverse technical and business backgrounds
  • Ability to plan and manage logistics involving multiple teams
  • Superior technical and business problem-solving skills
  • Client-focused attitude and ability to be a customer advocate
  • Experience interfacing with Enterprise business clients, support groups, and 3rd parties
  • Proven experience working with project management techniques and tools
  • General working knowledge of VoIP and Network technologies
  • Strong organizational and analytical skills that include the ability to respond to changing need and shifting priorities while minimizing project impact
  • Strong presentation and leadership skills
  • Strong verbal arid written communication skills
  • Up to 30% travel required

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high-growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Sangoma Communications is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

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