Giesecke+Devrient Mobile Security America, Inc.
Job Summary:
The Project Manager is overall responsible for implementation of sold services to customers through project management and delivery, effective management of projects on budget and time, as well as the handover of implemented projects to the service operations team. The Project Manager initiates change requests during project delivery and is responsible for customer satisfaction throughout the implementation of services.In addition to project delivery, the Project Manager works in close collaboration with Solution Sales Managers, Solution SMEs and Customer Service Managers in Service & Solution Sales, as well as the Service Operations team. Important skills for the Project Manager are project management, communication and interpersonal relationship skills. In addition, the Project Manager is a strong team player with the ability to manage project delivery teams effectively while having a driving mentality. This is a hybrid role and can be based out of our Toronto, Ontario or Atlanta, GA locations. requires around 20% travel.
Responsibilities:
Engagement and trust-building with relevant technical stakeholders from the customer and internally during project scoping and design
Agree on and execute project communication plan
Track project deliverables using appropriate tools
Monitor and report progress of the project to all Finance and Management stakeholders
Handling of customer project escalations and escalation to Head Project Management when required
Request resources through Resource Management from Service Operations for project delivery
Inform Head Project Management and Global Resource Coordinator when unplanned work will impact planned work
Support to and interaction with other jobs and functions:
Interface towards Service Operations in regards to project deployment and handover
Interface towards Design Architects in regards to reuse of standard solutions/services
Continuous communication, transparency and proactivity with all project contributors to achieve project goals, e.g. Product Management, Customer Product Manager (Cards), R&D, Service Operations, Solution SME, Solution Sales Managers and Customer Service Managers
Collaborate with Solution Sales Managers in regards to business case and service management setup (e.g. SLA, operation and maintenance, incident management and compliance) from RFx process to service implementation
Collaborate with the Solution SMEs for support on project kick-offs, verification of delivery towards sold services in project closure with regards to customer communications and customization
Be the interface towards Global Resource Manager and Coordinator in the analysis of requirements of tasks for adequate availability of resources
Execution of service specification requirements on new and existing services received from Service Owners
Provide input to Head Project Management on resource and capacity needs
Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
Follow Professional Services global policies, procedures and tools
Meet compliance and information security requirements in project management
Evaluate, improve and add applicable work instructions
Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment for Project Management, in particular based on lessons learned
Timely and accurate time reporting
Qualifications:Education and Experience:
University degree in engineering, business, project management or related field
A minimum of 3 years of experience in project management in the IT, Technology, and/or Security information systems industry
Strong commercial experience with good understanding of project management tools and techniques
Preferably PMI / PRINCE 2 certification
Preferably ITIL v3 foundation certification
Preferably experience in customer interaction
Preferably experience from working across different cultures
Proficiency in Portuguese would be an asset.
Knowledge and Skills:
Deep understanding and knowledge about project management
Market knowledge of Telecommunication, Payment industry and/or OEM (Mobile devices)
Service knowledge
Service specific knowledge
Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)
Understanding of market demands and trends
Understanding of financial management
Customer orientation
Understanding of ITIL processes and Service Management
Basic understanding of the entire development process and service operations, including agile development, continuous deployment, DevOps and service operations
Understanding of IT, cloud technologies and security information systems
Management and leadership skills
Strong team player and ability to manage project delivery team effectively
Resource management and coordination
Driving mentality and ability to drive projects to closure and sense of ownership
Ability to work under pressure
Very organized, quality consciousness
Analytical thinking and problem-solving mentality
Solution-oriented mindset
Ability to adapt to changes
Initiative and drive for self-learning and improvement
Ability to follow given processes, procedures and work instructions
Ability to effectively manage time while building long-term value
Strong ability to develop senior level relationships with key players internally and externally
Entrepreneurial spirit and drive
Strong verbal and written communications skills, listening and teamwork skills, and effective presentation skills
Fluent written and spoken English
What we offer
Why our work matters
Job Details
Job Title
Project Manager – Intermediate-Toronto
Business Sector
Giesecke+Devrient Mobile Security America, Inc.
45925 Horseshoe Dr
Sterling
VA 20166
Requisition ID
17630
Location
Toronto, CA
Career level
Experienced and Graduates
Job Type
Fulltime
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