Project Manager, IT Shared Services

CTC006854 : Project Manager, IT Shared Services

Location : Mississauga, Ontario

Field : IT -> PM

Position Type : Contract Starting : August 8, 2022

Ending : February 28, 2023

Resources Required : 1

Position Description

The IT team uses emerging technologies, SAFe, Agile and DevOps to design and build innovative solutions that enable Client’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.

The IT Shared Services – Systems Delivery district is a fast paced and dynamic team within the Information Technology organization, which delivers projects to enable consumer new product introductions, enhance customer/agent experience, reduce back office load, improve system performance, and prevent revenue leakage. The team is made up of Scrum masters, project managers, business analysts, technical primes, and business solution advisors (BSAs) accountable to plan and deliver projects in the multiple programs across Client business units. We liaise with clients from several LOBs, manage supplier engagements for development and testing, and interface with the end-to-end system domains to deliver IT solutions to meet the business needs. Further, we are accountable for development and systems integration of the E2E solutions.

Job Duties/Accountabilities:
The Project Manager will assume overall responsibility for the successful delivery of projects based on the following:

Manage and lead teams of developers, BSA’s, BA’s, tech primes – including vendor and offshore resources for successful project delivery.

Deliver according to project level, VP-level and/or C-level metrics and scorecards

Gather project funding requirements, develop business cases and present at various councils and committees for review and approval – IT CIO, IPC , Infrastructure

Manage project financials, and ensure accurate invoicing & budget documentation – including PEATS Due Diligence

Engage in major releases by working collaboratively with a variety of stakeholders, internal departments and vendors to secure project funding, define project deliverables, including overseeing all design, development and implementation activities

Build and maintain project budget and schedule, determine resource requirements and associated gaps

Identify and manage project risks, costs and benefits through planning, schedule revisions, manpower adjustments and fund allocation.

Provide leadership and guidance to cross-functional project team members and liaise with various functional domains (Technology, Operations, Development, Marketing, Service Bureau, Sales, etc.) to maximize the likelihood of project success. Actively participate in identifying solutions or initiating appropriate escalation where required.

Provide relevant and high quality project governance and communication to sponsors, executives and project team members, including; key project milestones, issue logs, budget reports, weekly status reports and risk assessments/contingency plans.

Respond to issues and manage the customer’s expectations regarding any changes throughout the project life cycle

Mentoring and coaching the development of resources including junior PMs, BAs, and other team members.(direct/indirect reports)

Drive innovation and simplicity – identify opportunities and drive process improvements, standardization, and enablers to gain efficiencies in project delivery and life cycles

Critical Qualifications/Competencies:
A minimum 7+ years of IT Project Management. Proven ability to manage large scale and complex projects, lasting 6 to 12+ months in duration and requiring cross-functional teams of 20 or more people in a matrix environment to deliver.

Strong knowledge of project management methodology and best practices (e.g. PMI), proficiency using Project Management Tools including MS Office products (Excel, Work, PowerPoint) and MS Project and strong understanding of the Project Life Cycle. Formal project management training is desirable; PMI/PMP certification is not required but is considered an asset.

Knowledge of SAFE methodology (optional)

Experience in Information Technology , along with a background knowledge of the telecommunications industry enabling you to appropriately guide project requirements, identify risks and direct analysis is desirable.

Knowledge and understanding of Client’s network, systems, IT and Operations processes

Excellent communication skills both oral & written to manage the project horizontally and vertically within Client

Proven facilitation, planning & organization skills

Proven leadership skills to negotiate, motivate and manage large teams

Strong coaching and leadership skills – experience with direct reports

Ability to manage ambiguity, uncertainty and changing priorities

Preferred Qualifications /Competencies:
Knowledge of other system areas outside of ordering such as billing, provisioning and field services

Knowledge of Client’s residential services products

Knowledge of Client’s Financial Systems/Processes:
BBSP (Business Slution Process)

IT CIO and IPC Cuncils & Gates

PEATS Due Diligence (Prject Charters, Contracts, Budgets/YEE/Forecasts etc)

Infrastructure Cuncil

RFP/Vendr Selection Processes including Conceptual Solutions & Proof of Concepts/Prototyping

Vendr Management/Partnership

AI/Maintenance/Supprt Process for the purchase of S/W & H/W

SAP – Netwrk Creation/Budgets

APSS & Emptris Billing & Invoices

PORT – Expense Request Tol / CGI Mandate Library

Knowledge and experience in the following IT Systems will be an asset:

DigiTek

OrderMAX, OMF, WPC

ODS, eBCCS

Tapestry, TLC, SIMPLe, MDM

Qualificatin (PQAS, PSQT, QS, NDW, etc.)

SP&A (SODB, IPAIRS, ACCESS, NSC H, etc.)

Max+/ RT

Walled Garden

Legacy Ordering (Genval, ASOS, BCRIS, etc)

TV Systems

Working Conditions:
Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines

Fast paced, changing working environment, interfacing with a myriad of stakeholders

Available to work occasional weekends and evenings to meet hard deadlines

Full time teleworking not an option

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.