Project Manager, Systems and Experience, Hybrid Work Place

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

The Systems and Experience team is looking for a passionate and driven individual with strong leadership, project and product management skills to support and lead key strategic initiatives.

The Systems and Experience team is a high performance team driven by a culture of pride. We are on the path to transform customer purchasing journey experiences. We focus on making it easy for our customers to buy Bell solutions and in parallel ensuring seamlessly operational support for our team members. We are an inclusive, supporting and highly collaborative team of business experts. We focus on a customer centric model of solving problems and invite constant flow of business improvement ideas.

As Project Manager, you will lead, plan and execute assigned activities related to our current strategic roadmap, connecting the channels and transforming customer purchase journey. This is a great opportunity sits at crossroads between managing projects and digital products. An opportunity to be strategic, innovative and work collaboratively with internal teams across the organization and external vendors to drive success of key organizational transformation initiatives.

Key Responsibilities:
Manage and lead end-to-end large, transformational and complex strategic projects

Responsible to bridge the gap between business and technology while managing complex programs and multiple concurrent projects

Assess and recommend scalable business and technical solutions that meet client and business requirements

Manage business requirements and system design reviews, provide final approval and ensure all issues are documented and actions addressed

Follow project governance process to document and track project scope, time and budget

Provide regular project status update reports to Project Team and Senior Management

Creation of interlocked delivery plan with cross-functional business units to continually develop and maintain integrated roadmap

Manage on-going program and project capital, monthly and quarterly forecasts and development and tracking of key program KPIs

Collaborate with internal partners to develop a deep understanding of client preferences and design personalized user journey based on data informed insights

Competencies:
Extensive Project or Product Management experience in managing all aspects of projects in complex environments (including budget and timeline management, scope management, estimating and managing project resources, risk management, issues management, timely decision making, critical path identification, business transformation, etc.)

Flexible to work under pressure and meet deadlines, displays high sense of urgency

Ability to effectively lead, inspire and influence team of dedicated professionals

Willingness to try new things, innovate and do things differently

Very comfortable with ambiguity and constant change

Ability to align with various stakeholders and drive meaningful collaboration to achieve balanced outcomes

Foster a culture of innovation, collaboration and high performance

Ability to set clear objectives and proactively manage team’s performance

Excellent written and verbal communication skills with the ability to deliver effective presentations through all levels of the organization

Solid understanding of project and program management

Ability to analyze results, identify opportunities and develop solutions

Ability to process map, identify system and process inefficiencies and recommend improving and optimizing business systems and/or processes

Understanding of service design and agile principles is an asset

Ability to support and manage multiple concurrent activities and shifting priorities

Knowledge and Experience:
Post-secondary education including university degree/college diploma or equivalent experience

5 years of project or product management experience leading transformational strategic initiatives

Track record of leading people directly or indirectly to achieve common goals

Knowledge of physical retail industry, digital and direct channels

Advance knowledge of Microsoft Office (Word, Visio, Excel, PowerPoint, Project)

Excellent interpersonal and communication skills

Project Management Institute Certified (PMP) is an asset

Knowledge of telecommunications products and services

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management

Job Status: Regular – Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal

Flexible work profile : Mobile

Application Deadline: 08/09/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, ON, Mississauga

Bell, one of Canada’s Top 100 Employers.