Project Manager – Virtual Position

We enable national home solutions to our customers through technician field operations.

Our team and what we’ll accomplish together

The growth, innovation and optimization (GIO) team is a high-performing team on a journey to drive national enablement for TELUS home solutions through workforce optimization, customer experience improvements, innovation and cost transformation across our end-to-end value chain. Our passion is turning acquisitions into actionable business transformation through operational integration.

We are seeking a forward thinking individual with a passion for transformation, process design and change management to join our small but growing team. On our team you can count on diversity, a motivating yet fun dynamic, work-life flexibility, high levels of collaborative decision making and support, and an opportunity to learn from and influence decisions across an impressive network of experienced operations-focused team members.

What you’ll do

As a Project Manager, you will play a key role in planning, managing and delivering projects that will pursue integration and efficiencies in TELUS field operations. Your role will be critical to ensuring we build an integrated national field team to consistently support our customers end-to-end.

• Support the integration of value generation and professional services billed of recent TELUS acquisitions
• Work closely with our TELUS Quebec team to develop processes and strategies to align with current TELUS models
• Develop new and innovative ways for team members to drive customer loading
• View problems as opportunities for improvement
• Partner with other team members across TELUS to drive innovation in our processes, standards and/or technology
• Pair your technical & project expertise with your business acumen to bring innovative ideas to fruition

Reporting to the Manager, Program Office this position is accountable for end-to-end delivery of overall projects including benefits management to drive standardization and governance across all field operations.

What you bring

• Proven track record in project management to drive successful long term change from assessment to completion
• Passionate for change management and stakeholders to bring teams through business transformation
• Confident in driving innovative solutions through process improvement for challenging problems which will shape our workforce
• Strong reputation for being self-driven and highly motivated to take initiative
• Exemplary analytical skills with the ability to ask insightful questions
• Recognized as a strong collaborative team player with great communication skills

Great-to-haves

• Bilingualism (English & French)
• Experience in leading transformational projects
• Familiarity with telecom and/or security field operations

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