Public Safety Communications Coordinator

Job title Public Safety Communications Coordinator

The Opportunity

The Company, headquartered in North Carolina, operates in the public safety 9-1-1 call center telecommunications market, which represents one of the largest, most dynamic markets in transition in the world. This is an opportunity for you to join a growing organization and contribute to the Company’s success as we execute our corporate strategies.

We are seeking a Public Safety Communications Coordinator to provide call testing and launch support for public safety call centers in Northern California. Synergem is deploying its Next Generation 9-1-1 solution into the Northern California region, including the 160+ Public Safety Answering Points located through this area. We seek someone with the technical and customer service skills to support the initial launch and ongoing operations, and provide support to these PSAPs.

Job purpose

The Public Safety Communications Coordinator will be responsible for testing and validating the telecommunications capabilities with all PSAPs in Northern California. This includes coordinating with all PSAPs to perform call testing as these locations are being brought on line, as well as working with Synergem project management to resolve any issues that arise during the process. Ongoing testing and validation of the telecommunications network will continue during the launch and afterwards, and as the launch nears completion it is expected this person will transition to a role of ongoing customer support.

Core Requirements

• Prior experience in the public safety industry, including working with PSAPs, telco carriers, or other vendors in the 9-1-1 environment.
• Must understand the scheduling requirements of a public safety dispatch agency and be able to work with agency personnel to schedule appropriate times for activities.
• Demonstrated project management skills to handle scheduling issues and manage multiple calendars.
• Comfort and familiarity with making calls into, and interfacing with, 9-1-1 call takers.

Highly Desirable

• Prior experience working as a telecommunicator within a PSAP.
• Have effective communication and conflict resolution skills and ability to work in a remote environment.
• Ability to build strong rapport with internal and external stakeholders and influence desired outcomes.

Working conditions

This position requires an individual in the Northern California region, considered roughly from the San Francisco area to the northern border. The position is predominantly remote for the call testing and validation functions, however, travel to PSAPs in the region may be helpful as the project progresses.

Physical requirements

The individual will work from home and will use personal transportation but will be reimbursed for this per government guidelines. The company provides a monthly allowance to cover mobile phone and internet costs, but the employee will provide their own phone and computer equipment. The employee is expected to maintain a safe working environment.

Direct reports

There are currently no direct reports. There is potential for growth as the company and projects expand.

Job Type: Full-time

Pay: $45,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Covid requirements as defined by the State of California will apply.

Ability to commute/relocate:

• California: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote