Public Safety Telecommunicator

University of North Carolina at Charlotte



Position Information
General Information

Vacancy Open to All Candidates
Employment Type Permanent – Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 010211
NC Salary Grade Equivalency GN05
Classification Title Public Safety Telecommunicator – Journey
Working Title Public Safety Telecommunicator
Salary Range $33,198 – $37,000
Anticipate Hiring Range $33,198 – $37,000
FLSA Status Non Exempt
Division Business Affairs
Department Safety & Security (Adm)
Work Unit Police and Public Safety
Work Schedule 12 Hour rotating shifts, Shift may vary, Some overtime may be required to cover shift shortages, vacation and call offs.
Primary Purpose of Position Performs technical communications work in support of public safety operations. Receives emergent and non emergent calls, monitors alarms, obtains and relays information, prioritizes calls/alarms and coordinates response procedures, dispatches appropriate public safety personnel, and maintains public safety communications logs and databases.
Minimum Education/Experience Minimum Preferred Qualifications:
High School diploma and sufficient experience to demonstrate ability to work under pressure.
University Preferred Qualifications:
High School diploma or equivalency and one year experience as a public safety telecommunicator.
Essential Job Duties
  • Telecommunication must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for police (including rangers), fire, emergency, and related services.
  • Operate a multi-line telephone console system, alerting system, and LiveSafe alerting system Translate information to the appropriate codes.
  • Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
  • Perform crisis intervention services, ask vital questions to ensure the caller receives proper emergency response agency.
  • Transfer Fire and Medical needs to appropriate dispatch centers.
  • Monitor and operate a radio console and computer equipment.
  • Receive and respond to a variety of emergency and non-emergency services and complaints.
  • Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
  • Dispatch and coordinate the responses of public safety agencies.
  • Identify appropriate number and type of equipment or apparatus to dispatch.
  • Enters and modifies information into local, state and national computer databases.
  • Monitor and respond to a variety of technical systems and alarms.
Other Work Responsibilities
  • As assigned by the Chief of Police or Designee.
  • Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
Departmental Preferred Experience, Skills, Training/Education
  • Previous call center experience, with strong customer service skills.
  • Effective performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist is a plus.
  • ability to achieve certification as a Division of Criminal Information within 45 days of employment.
  • The ability to perform effective under pressure; and understanding of all policy and procedures, the ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.
Necessary Licenses or Certifications Certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.
Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
Work Location Police & Public Safety
Posting date 07/27/2022
Closing date
Proposed Hire Date
Contact Information
Special Notes to Applicants This posting will fill two Public Safety Telecommunicator positions (010211 & 010259).
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

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