BC Hydro
Powered by water… and by people like you
Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.
Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.
We offer a healthy work life balance, training opportunities and career progression. We’re proud to be
ranked as one of B.C.’s Top Employers and one of Canada’s Best Diversity Employers. Join us as we
build an even cleaner B.C.
JOB DESCRIPTION
Duties:
BC Hydro’s corporate Data Center environment, including data centers, servers, data storage,
backup, middleware, server software, and system management tools. The role will be leading a
team of internal staff and external service providers to provide cost effective and reliable services
to BC Hydro business, and to ensure that current and future performance and service level
requirements are met.
The Data Center Operations Manager will:
- Plan, direct and manage BC Hydro’s Data Center Operation environment and support.
- Manage and is ultimately accountable for all aspects of corporate data center environments, and
ensure that services are delivered according to established service level agreements.
- Assign and/or verify work assignments for BC Hydro and outsourced IT infrastructure team.
- Responsible for managing the day-to-day relationship and provide management oversight to BC
Hydro’s External Service Providers for data center services.
- Ensure that outsourced technology partners and vendors are providing services consistent with
BC Hydro IT Standards, policies and contractual requirements.
- Collaborate with outsourced providers to optimize operational efficiencies and identify and
implement operational improvement opportunities.
- Review and approve financial invoices.
- Plan and manage IT Data Center Operations budget and provide forecasts.
- Ensure compliance in software licensing, and optimize the deployment and re-deployment of IT
infrastructure software licenses.
- Accountable for management of established processes for patch updates and minor
Infrastructure software and firmware upgrades.
- Manage and ensure compliance to internal IT processes such as Change Management and
Production Turnover (PTO).
- Work with stakeholders to quickly and effectively implement solutions. Ensure solutions are
thoroughly tested and documented before implementation in the BC Hydro production
environments.
- Provide management guidance to Service Delivery teams in Infrastructure upgrade initiatives.
- Collaborate with Vendor Management Office to manage supplier/vendor relationships including
contract renewal and other procurement-related activities.
- Manage Infrastructure Planning resource to identify capital initiatives to meet ongoing and future
capacity and performance requirements.
- Collaborate with Enterprise Architecture to develop long-term strategic roadmap for Data Center
Operations, taking into consideration BC Hydro business needs and industry roadmaps and best
practices.
- Review and approve production transitions for capital initiatives, and ensure that sustainment
documentation, processes and resources are in place as required.
- Participate in the development, update and enforcement of IT standards and policies.
- Work closely with Cybersecurity and Compliance teams to ensure that security and compliance
requirements related to data center hardware and software are met.
- Manage approvals of Technology Service requests related to data center.
- Work closely with the other Technology and business groups to ensure successful and cost-
efficient customer service delivery.
- Provide leadership during business continuity events and major incidents. Work closely with
Major Incident Management team to ensure that incidents are resolved in a timely manner.
- Support user and senior management communication.
- Evaluate impact of capital projects to Infrastructure Operations processes and costs, and review
related project documentation as required.
- Degree in Business Administration, Computer Science or Information Systems.
- A minimum of 8 years directly related experience (information technology, managing service
providers, telecommunications) or equivalent. Knowledge of IT Infrastructure technology concepts
in data center, servers, data storage and backup, virtualization, Office 365, cloud computing and
system management.
- 5 years of management or supervisory experience preferred.
- Knowledge of software licensing metrics and concepts.
- Knowledge of financial budget planning and management.
- The ability to understand information technology industry components and trends.
- The ability to understand BC Hydro business unit IT infrastructure requirements to perform
tactical and operational planning for IT infrastructure functions.
- The ability to manage limited resources according to the priorities dictated by business
requirements.
- Previous supervisory experience, including employee performance reviews.
- Strong customer focus with desire to deliver exceptional client service.
ADDITIONAL INFORMATION
PN#2008136
We’re always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It’s an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.
Our values guide our work. Want to join us?
We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.
BC Hydro is an equal opportunity employer.
We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.
We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@
All BC Hydro employees will be required to show proof of full Covid-19 vaccination.
Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.
IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week
HOW TO APPLY
Don’t forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2022-09-06 Closing Date: 2022-09-22
Quick Apply
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