Residential Services Coordinator

Our company:
We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we’ve always understood the importance of connection. That’s why we committed ourselves to build a fibre-optic network throughout the community and have continued to expand our network ever since. For 30+ years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto & Montreal. Now with 400+ employees, we continue to deploy our own construction, fibre splicing, installation, network operations and support teams. Our services are delivered to thousands of commercial and residential service addresses using Beanfield owned facilities.

Our Values:
We Are Community: People first, always. We build trust through empathy and honesty. We align around our collective purpose. We are service of the whole. We are stronger together than we could ever be alone. When we show up for each other, we can create anything. Being in community is what gives us purpose and meaning.

We Are Different: We know who we are and are creating our own destiny. We see the world differently. We explore. We are curious. We go first and do what others haven’t done before. By thinking differently, we build better.

We Cherish Momentum: Momentum is more than just being busy or ticking items off our to-do list. It’s about nurturing our ideas, creating rituals and routines that align with our priorities, and staying optimistic in the face of setbacks. It’s about feeling in control and being confident that we can find solutions to whatever problems come our way.

Position Summary:
We are seeking a highly organized Services Coordinator with excellent communication skills to join the Residential team. Reporting to the Director of Operations, this position will be the primary contact for coordinating the installation of “base building services” and responding to building inquiries.

Responsibilities:

• Coordinate the installation of services for the offices and the amenity areas of our residential clients.
• Maintain a good relationship with our property management clients and fill ongoing needs.
• Create and improve processes for base building services including collecting information for new installations, and submitting it to the appropriate department for processing.
• Coordinate and communicate with the clients to ensure the satisfaction of services.
• Maintain a directory of clients and contact information
• Work with the Operations and Business Development teams to align on service delivery schedules
• Act as the client liaison between the clients and the company

Skills & Qualifications:

• Experience with JIRA an asset
• Strong people communication skills.
• Coordination experience an asset
• Excellent time management and organizational skills
• Experiences in the Telecommunications industry an asset
• Effective written, verbal, and listening skills.

Additional Notes:
We are a pet-friendly office – we have our very own office mascot – Beans! Must love dogs!

#Li-HYBRID