Rotation Engineer – Network Support Operations

Rotation Engineer – Network Support Operations – ENG001995 The engineer will participate in the Engineering Rotational Development Program and have the opportunity to work in challenging innovative and collaborative work environments. The engineer will do 3 rotations over 12 months and are required to complete rotational assignments in two separate functional teams (3 months each) with a final rotation of 6 months. The rotation departments are: Incident and Problem Management, National Network Operations Center, Mobile Services Operations.

Teams’ Focus:

Service Test Team

Performs comprehensive pre and post maintenance testing, as well as testing assistance to the various engineering teams, to ensure the US Cellular network continues to provide unparalleled service, quality, and reliability to our customers. The team’s focus is on preventing or minimizing any negative impact to our customer’s services caused by hardware or software changes implemented in the US Cellular network.

Change Management Team

Ensures a standardized method for managing maintenance activity is followed within the UScellular network. Team focuses to achieve the desired change with positive outcomes while enhancing the experience for customers and stakeholders. The team is responsible for all network change activity within both the IT and Engineering organizations.

Enterprise IPM:

Facilitates restoration of most impactful incidents across IT and Engineering organizations. Works with Problem Owners to gather and document Root Cause information and drives completion of identified action items that will mitigate or prevent future incidents from happening again.

Enterprise CSI:

Build and analyze data visualization dashboards to identify areas of improvement. Follow the Continual Service Improvement process to propose & implement initiatives that will address the area’s that need improvement.

For SOC:

Assists with managing effective issue identification and resolution process while serving as the focal point for end-to-end issues / crisis escalation and resolution on challenging problems through advanced tier troubleshooting, problem resolution and root cause analysis for all mobile services.

For Reliability Support Engineer:

Utilize advanced analytics methodologies to provide guidance and improve decision-making within the Engineering organization. Works closely with centralized analytics functions to accommodate adoption of scientific analytics techniques across the organization and improve decision-making using these techniques.

NNOC:

The team uses metrics, KPIs, and alarms from our tool suite to trigger the creation of an incident ticket when an outage arises. By working with both, internal and external next level support, we expedite the restoration of services within the UScellular network resulting from network outages.

MINIMUM QUALIFICATIONS

Section 3

• Bachelor’s degree in Engineering/related discipline or equivalent work or military experience required
• Strong Academic Background
• Ability to manage multiple tasks in a fast paced and ever evolving environment
• Ability to work both as a team player and individual contributor
• Demonstrates excellent interpersonal communications and complex problem solving skills; ability to make clear and reasoned recommendations/decisions
• Demonstrates knowledge of and applies principles, practices and procedures of wireless communications industry
• Ability to relocate based on potential location of final rotation assignment

PREFERRED QUALIFICATIONS

• Section 4 Previous Telecommunications or wireless industry experience preferred
• Previous Internship with U.S. Cellular Preferred

Job : Engineering

Location(s) : Illinois-SCHAUMBURG_IL Tennessee-KNOXVILLE_TN U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.