Sales Department Manager

Company: XLN Telecom
Role: Retentions Department Manager
Locations: Sheffield, S3 8JY
Salary: £30,000 – £40,000 (£50,000+ OTE)

XLN has grown into one of the most successful Telecoms Companies in the UK. We have the highest level of customer satisfaction in the industry, with a TrustPilot score of 4.5 out of 5 and more 5* reviews than all of our competitors.

With growth at the forefront of XLN’s plans, we currently have an unbelievable opportunity for an experienced Retentions Manager to join XLN in our Sheffield office. We are looking for someone who is not only wanting to make a lot of money but also to develop and nurture agents and team leaders to their full potential, as well as build a world class team!

What’s on offer?

£30,000-£40,000 basic salary.

£50,000+ OTE!!

As for benefits, you will be working in a state of the art office with pool tables and racing simulators. You can expect quarterly sales incentives including trips abroad, VIP trips to major music and sporting events such as Champions League Football, a health cash plan and much more.

The Role:

• Manage a team of 10+ Retentions Advisors
• Provide ongoing coaching and support to the wider team
• Development, maintenance and retention of customer relationships
• Outbound Calls to existing cancelling customers
• Inbound calls from cancelling customers
• Understand and adhere to set strategies based on high value retention verses growth target customers
• Identify opportunities within the existing base in order to capitalise on maximum retention
• Understand and keep abreast of competition, products, pricing and markets for voice and data solutions
• Provide support and day to day account management to allocated customers

What we are looking for:

• An ambitious Sales Manager / Retentions Manager looking to further their career and earn an unbelievable salary and remuneration package!
• Management experience within sales, managing a minimum of 10 FTE
• The ability and confidence to talk to lots of business owners / direct reports / stakeholders every day
• The social skills to instantly build a rapport with a wide variety of people
• The enthusiasm to overcome challenges and talk about XLN with passion and pride
• Great communication skills
• The right attitude to enjoy the test of leading a department to deliver tough sales targets
• A strong work ethic and lots of resilience
• A driven and dynamic leader of staff, efficient in managing multiple KPIs across the sales department
• The ability to drive business change and improve sales performance and department growth

Come and see for yourself how we do things here at XLN – apply now and one of the Recruitment team will be in touch!

#INDFS