Sales Engineer

Currently searching for a Senior Sales Engineer. The Senior Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions.

This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Senior Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements.

Essential Job Functions
Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions. The Sales Engineer will provide technical sales support for the client’s Enterprise product suite of services. Act as a technical expert in the presales process and provide experienced support to the customer’s technical team to bridge the need of the client’s products and services. Works as part of the presales account team to market and sell the client’s line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services. The Senior Sales Engineer will also be responsible to be a key stakeholder of a specific product to support the Sales Engineering organization and account teams. This will include being responsible for updating training materials, product updates, and account team onboarding.

The primary position responsibilities will include, but are not limited to:
Attend customer meetings in person and via the phone/web
Assists representatives and customers with selecting the best Astound products and services to meet their needs
Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests
Builds relationships with customers serving as the technical liaison from pre-sales to post-sales
Attend industry conferences and events to interface with the customer and advocate the client ‘s services
Provides technical training and development to support the Enterprise Account teams.
Perform other duties as assigned
Lead cross-market and corporate engineering teams to support regional/national inter-market opportunities
Provides technical training and development to support the Corporate Account teams
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Consistent exercise of independent judgment and discretion in matters of significance

Our ideal candidate will possess:
Minimum 5-7 years’ experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience
Must have a proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts
Proven, deep-level expertise in at least one of Astounds products and/or services
Experience in strategic account positioning with Executive level engagement
Requires a professional demeanor and appearance with strong verbal and written communication skills
Proven analytical and problem solving skills with demonstrated ability to multi-task and work in a team environment
Strong background in networking, IP routing protocols (MPLS, BGP, VPN, protocol stack and switching
Experience with Cable industry technologies (DOCSIS, PON, CMDW, video)
Required knowledge of SD-WAN and the role it plays
Voice and Unified Communications technologies and products
Optical knowledge with Time Division Multiplexing (TDM), Course Wave Division Multiplexing (CWDM), Dense Wave Division Multiplexing (DWDM), and dark fiber
Must have a proven track record of building and executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts
Layer 1 Access Networks (Optical, Hybrid Fiber Coaxial, Twisted Pair Copper)
Layer 2 and Layer 3 networking and protocols (Switching, VLANs, Spanning Tree Protocol, Routing protocols, and Security)
Previous experience supporting Enterprise, Carrier, and ISP customers, developing and presenting highly complex solutions MAN/WAN technologies including Carrier Ethernet, IP-VPN/MPLS, and WDW
IP Transit, Peering, TCP/IP, Border Gateway Protocol (BGP)
Voice networking technologies including VoIP, PRI, SIP, TDM, and Hosted PBX
Ability to travel within assigned territory; Travel up to 50%. Astound offers a hybrid work environment. Applicants should reside in the indicated territory with the expectation to attend customer and account team meetings as required
Strong Computer Skills – including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software such as NI2, ArcGIS and Google Earth
Experience with CRM tools (Sugar, Salesforce)
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff – be enthusiastic learners, users and advocates of our technology, products and services
Win as a team – make big things happen by working together and being open to new ideas
Drive results and growth
Respect and promote inclusion & diversity
Do what’s right for each other, our customers, and our communities

Job Type: Full-time

Pay: $85,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location