Sales Support Specialist

AUGUST 2022

SALES SUpport Specialist – US

POSITION DETAILS

Reports to: Director of Sales- USA

Business Location: US, Flexible location, remote working predominantly

ABOUT ALCHEMY

Alchemy has been specifically founded to harness the highly material value within the mobile device industry and return significant value to the clients and consumers we serve. We enable our global telecom partners and their customers to realize lower costs of ownership; and we give used mobile devices and technology second, third and even longer lives. We reduce electronic waste and ensure that devices that have had enough of this world avoid burials and cremations; and are given the chance to be reincarnated. Through this work, we generate rich and valuable data on device resale values, empowering our analytics team to inform our partners of current trends, comparative positioning and future predicted events.

We only work with the world’s leading tech and telco companies to jointly deliver solutions that deliver consumer excellence. We seek only the very best people to enable us to deliver our vision – if this is you, come and meet the Alchemists.

ROLE DESCRIPTION

The Sales Support Specialist role assists the sales team in obtaining and maintaining customer relationships by performing administrative support and clerical tasks

The Sales Analyst role is a key function that has a significant impact across our the business at a global level. Perfect for someone who enjoys working responsibly, in a fast paced, global and dynamic environment.

Passion for analytics and fact-based decision making, in order to drive immediate impact to the business, are the main drivers for success in this position.

We prefer candidates with an entrepreneurial mindset, willing to join a fast-growing company with first class ambitions within the second-hand mobile devices business.

This role has been created to further bolster the sales analytics aspects of our USA business.

KEY RESPONSIBILITIES

• Providing frequent sales and inventory reports to the Sales team
• Assisting customers through each step of the sales process, including providing product information, inventory lists, status updates, resolving customer complaints/issues, and answering questions or inquiries
• Entering sales orders, issuing invoices, overseeing the processing/shipping of orders, providing status updates to the customers and answering any questions they may have
• Assist in receiving and processing RMA returns, issuing credits, and communicating with customers through the process
• Assist with all sales administration and reporting activities in the US
• Discover, report and amend any reporting discrepancies
• Assist with optimizing pricing using Alchemy’s internal systems
• Maintain and load pricing in a timely manner, liaise with key stakeholders for approvals

SELECTION CRITERIA

• Strong data-entry and reporting skills required with advanced Excel experience
• Able to effectively communicate with customers in a professional manner
• Highly numerate with meticulous attention to detail
• Strong problem-solving skills
• Eagerness to take initiative
• Self-starter – motivated to learn and work autonomously
• Able to trace and revise excel formulas
• Able to handle large amounts of data
• Active listener – can accurately interpret and define requirements
• Communications – skilled at interpreting what they hear and accurately relaying it to those with whom they are connecting

ALCHEMY BENEFITS

• Competitive salary
• Swift progression route for fast learners and high achievers
• Remote working

Deadline: Sept 5th2022

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver’s License (Required)

Work Location: Remote