SALES SUPPORT SPECIALIST

Smithville, an established and trusted provider of Internet, Voice, Security, and Enterprise data services, is seeking a Sales Support Specialist to join our team. Recognized nationally as a Top 100 broadband provider, we pride ourselves on our ability to provide our customers with excellent customer service and prompt solutions to their needs. While the company has grown to be Indiana’s largest privately held telecommunications company, its core family-focused values make it unique. Smithville maintains more than 3,000 miles of high-capacity fiber in the state of Indiana and a 100 Gigabit fiber ring with full redundancy that serves large-scale businesses and enterprise-level operations.

WHAT YOU’LL DO

Under the general supervision of the Vice President, Sales, this position is responsible for coordinating the workflow from contracts being countersigned to implementing the queue to start the billing process. The role will provide our customers a direct line to understanding the status of projects.

This role will also partner with internal departments to ensure project timelines are met while managing the customers’ expectations.

• Oversees timely, effective, and efficient management and execution of business project timelines by communicating with internal departments
• Ensure timely completion of tasks as outlined by reviewing Smithville’s CRM software and Project Task List
• Completes data compilation following meetings to create client reports. Work with internal department management to develop and implement solutions
• Perform audits on customer contracts to confirm these documents match the service received by the customer

Responsibilities

Sales Support (75%)

• Provides quality and professional customer service when working with both external and internal customers
• Manages customer orders
• Audits customer billing
• Assists with Salesforce projects
• Communicates with customers to answer questions
• Audits customer product offerings and contracts
• Assists Sales Executives in creating exceptional customer experiences
• Maintains product portfolio
• Monitor departmental budget

Account Management (20%)

• Provide primary customer service for CLEC Business Advantage and Enterprise accounts
• Monitor contracts for renewals

Other Duties as assigned (5%)

WHAT YOU NEED

• High School diploma or equivalent is required
• At least two years’ experience in a sales or sales support role; experience in the telecommunications industry preferred
• Strong computer skills required, including word processing, spreadsheets, databases, and internet. Strong skills with Microsoft Office Suite and Customer Relationship Management software preferred
• Strong self-motivation and ability to work independently
• Outstanding verbal and written communication skills
• Strong technical aptitude
• Skill in building relationships
• Excellent phone skills
• Strong customer focus
• Professionalism
• Strong organizational skills and attention to detail

Typical Working Conditions

Work is generally performed in a temperature-controlled environment. Noise level is typically moderate. Typical office hours are Monday through Friday, 8:00 am to 5:00 pm. Work outside these hours, including evenings and weekends, will be required for special events and other meetings.

Physical Demands

Manual dexterity, extensive keyboarding, sitting, close vision, talking, and hearing are required.

WE’VE GOT YOU COVERED

• Competitive Wage
• Insurance Plans include Medical | Prescription | Dental | Vision | Term Life | Long-Term Disability | Voluntary Insurance
• (Our Base HDHP Medical Plan and Base Dental Plan are FREE for you and your family. Some restrictions may apply.)
• Health Savings Account with generous annual company contributions to HSA
• 401(k) Retirement Savings Plan with a company match
• Generous Paid Time Off (PTO) program
• Paid holidays
• Tuition reimbursement
• Paid training
• Discounted company products and services

ABOUT US

For 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will too!

Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer,