Sales Support Specialist

Network Distributors, the open optics specialists, is the industry leader in providing the highest quality OEM compatible optical transceivers, passives, and cabling to telecom and datacom customers. We focus on helping our customers deliver superior value by providing competitive pricing, certified compatibility, overnight delivery, and marketing support.

As a small, but growing business in the dynamic networking and enterprise equipment marketplace, you will have the opportunity to work on many different projects and each day is slightly different. Are you ready to work for a company where you can make an immediate impact? Are you ready to join an exciting company that will provide you an opportunity to learn and develop?

Job Description: Sales Support Specialist

Primary Responsibilities and Duties

• Proactively work with and support the Sales and Management team
• Create quotations in a timely manner
• Process customer purchase orders and RMAs in ERP system
• Proactively communicate order and delivery status with customers
• Provide invoicing status, documents and generate reports
• Check inventory levels, past customer history, product pricing, and parts numbering in ERP and associated databases
• Lead the duty drawback, credit card, and FedEx/DHL processes
• Utilize an on-line cloud database/customer portal which provides sales and marketing tools and resources

Additional Responsibilities and Duties

• Secondary lead on supplier part ordering and RTVs
• Manage and run monthly inventory reports for selective customers
• Coordinate and liaise with the Marketing team for datasheets, flyers, brochures, social media content, and other collateral
• Assist in development of content and posting of content to website
• Assist in RFP and proposal responses

Qualifications and Skills

• Bachelor’s degree preferred
• Proficient at Microsoft Office Suite especially Excel and Powerpoint
• Strong verbal and written communication skills
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Excels at working in teams
• Work with minimal supervision and takes initiative and ownership
• General understanding of the principles of sales
• 2-4 years experience in customer service
• Experience in electronic/optics component industry a plus
• Proficient in Acctivate or similar enterprise software a plus
• Possible hybrid position (1-2 days a week)

Benefits

We offer a competitive salary, vacation and sick time and medical benefits. This is a great opportunity for someone who wants a chance to join a great company and advance their job skills.

Job Type: Full-time

Job Type: Full-time

Pay: $27.00 – $34.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• San Jose, CA 95112: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location