Schedule And Planning Coordinator

Job Summary

Gamma Telecom, is currently hiring on a vacant job post of Schedule And Planning Coordinator based in Altrincham. Please read the job detail carefully before applying.

Job Title: Schedule And Planning Coordinator
Company Name: Gamma Telecom
Job Type: Full Time
Job Location: Altrincham
Salary:
Job Link Expiry: 2022-12-22
Posted on: jobsintelecom.net

Job Detail

An exciting opportunity has arisen for a Schedule and Planning Coordinator to join Gamma on a permanent basis. The role is working full time and is based in Manchester with Hybrid working in the future.

Start date dependent upon satisfactory pre-employment checks.

About the Role

Gamma has a reputation for the quality of service we provide to our Direct Customers and Channel Partners.

This quality of service is underpinned by the way our teams listen to our customers, gauge priority, take full ownership for an installation. Schedule and Planning Coordinator will work with Project Managers, Suppliers and Stock Management to ensure Gamma’s Field Engineering capability operates effectively and efficiently. The role involves liaising with different stakeholders across the business who have different priorities so being both organised and a strong communicator who is willing to challenge conflicting demands to ensure the best outcome for the customer, is essential.

The successful candidate would ideally have a technical background, with experience of scheduling tasks and coordinating multiple work streams, however training will be provided.

The role evolves to meet the demands of Gamma’s customers so a strong, dynamic individual who is flexible in their approach to work is essential.

Key Responsibilities:

Scheduling equipment configuration and installation work threads on of a geographically diverse field engineering capability.

Planning and optimising efficiency.

Liaising with project managers, co-ordinators, and support teams to meet the various installation requirements of all active projects or service impacting faults.

Communicating and scheduling work with suppliers.

Coordination of stock demands, working alongside Gamma’s existing stock management function.

Manage general enquiries via internal systems.

Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.

Assist with configuration of Gamma hosted products which includes Horizon.

About You

You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

You will thrive in an environment where you are trusted to be work smart and work hard.

You will have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in always providing a first-class customer experience.

You will have a passion for delivering a customer experience that exceeds expectations.

What skills are most desirable to us?

Good organisation skills are essential and able to manage/prioritise own workloads.

Must be a confident communicator, willing to challenge and resolve conflicting priorities across different levels and functions within Gamma.

Experience of working with suppliers would be advantageous but is not essential.

Experience configuring Horizon and Gamma product portfolio would be an advantage.

Experience within a Technical environment to assist with remote configuration work streams.

Further relevant information:

Applicants must be eligible to work in the UK.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered.

Gamma recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We therefore welcome applications from all sections of the community.

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