Scrum Master

How do you feel about meeting new challenges and becoming an agent of change in the telecommunications industry? You will join an energetic team designing, creating and improving a variety of solutions for our customers. We’re looking for a critical thinker that enjoys playing with new technologies, solving complex problems and confidently brings their unique voice and perspective to the table.

The Role:
We are currently looking for a skilled, client-focused technical project manager / scrum master to join our Toronto team to provide our customers with technical project planning, management and oversight for key initiatives in software delivery projects.

Day to Day Responsibilities:
The technical project manager scrum master is responsible for collaborating with business and technology partners to manage strategic initiatives and applications. This role requires hands-on planning and project management, the ability to track deliverables, manage the cadence of software development teams, remove impediments and blocking items, identify opportunities for improvement and communicate effectively across functional groups.

More specifically, you will:

• Assume responsibility of all product related roadmap, backlog features and management of cross-functional teams required to deliver product to market-launch stage;
• Work closely with key client & vendor stakeholders to define the client’s strategy and work streams required to achieve it;
• Form strong team relationships by leading, coaching, motivating team members, identifying and resolving conflicts and establishing a trusted environment for all team members;
• Own all identified blockers, including seeing issues through to resolution;
• Mange the cadence of the software team, including planning, stand-ups, demos and retrospectives, create team agreements and ensure that they are being respected;
• Analyze and prioritize work streams and obtain the support required to implement it;
• Proactively collaborate with product management and software engineering departments to understand company needs and devise possible solutions;
• Seek to improve team performance through continuous process improvement initiatives and tracking key metrics;
• Select, evaluate, and prioritize key process improvement initiatives, jointly with stakeholders to drive outcomes that align with the clients’ goals;
• Research possible solutions to existing problems, identify or conceptualize process/system improvements, evaluate the business cases, validate results with process owners;
• Develop actionable plans and leads the implementation of process improvement opportunities that efficiencies and/or reduce delivery/operating costs;
• Foster a partnership approach to working with project teams and stakeholders, ensuring respect and open communication;
• Proactively develop and manage strong and collaborative relationships with internal team members and all client stakeholders.

Must Have Skills/Experience

• Real-world experience as a Product Owner, managing a product backlog and mapping out dependencies and priorities that will inform the necessary sequence of development;
• Demonstrated ability to manage projects in a fast-paced and changing technical environment with a history of successful outcomes;
• Ability to be flexible and adept in dealing with and resolving ambiguity;
• Experience delivering software projects, with a full understanding of the software development life cycle as well as expertise in automation, quality assurance, deployment processes and what it means to operationalize a product;
• Highly developed product & project management skills;
• Superior analytical and critical thinking skills;
• Strong communication, presentation and influencing skills, can easily convey the goals and vision of the product and ensure they align with business objectives;
• Ability to lead and motivate cross-functional teams and seamlessly interact with all involved parties from technical team, business team and management.

Nice to Have Skills/Experience

• Bachelor’s Degree or equivalent relevant experience
• Six Sigma and/or PMP certification
• Certified ScrumMaster (CSM)
• Certified Scrum Product Owner (CSPO)

Diversity our Strength
Not just the slogan of our beautiful City of Toronto – our small Toronto team of 45 people boasts a diverse mix of team members from over a dozen different countries and a variety of backgrounds and we truly believe that this makes our company stronger.

Diversity spans across a range of differences including in experience and opportunity, and if you are unsure about your qualifications for this position, we still want to encourage you to apply. We are looking for candidates who have some experience, but we also know that not everyone has had a chance to demonstrate what they can do. What’s most important is that you have a curious mind, you’re a team player and you enjoy the challenge of a fast-paced environment and learning new technologies quickly.

Sentaca welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that due to the nature of the work we do in the telecommunications space, clearing a criminal record check is a condition of employment.

Job Type: Permanent