(Senior) Experience & Content Manager

We are Paigo

We set out to make financial relationships between people and businesses simple – even if it is sometimes a little complicated. In a nutshell, we at Paigo are a FinTech that stands for consumer-oriented receivables management. Our mission: We enable people to regain their financial self-determination. With our experience in financial processes, we support companies from all kinds of future-oriented industries, such as mobility, ecommerce, banking and telecommunications. In our daily work, we focus on innovative technologies, data analytics & machine learning, agile mindset and appreciative collaboration. We are enablers, designers, data detectives, IT experts, creatives and customer enthusiasts. At Paigo, you get the freedom you need to test, challenge and successfully implement your ideas. One thing is for sure: we are the right organisation for people who want to move things forward.

For the next possible date we are looking for a

(Senior) Experience & Content Manager (m/f/d)

Full-time and permanent for our location in Verl or Baden-Baden / up to 80% mobile office

This is your role:

The quality of our self-service portals and the smooth cooperation with our customers are extremely important to us. In order to meet these demands, you will make a significant contribution as an Experience & Content Manager embedded in the Content Team. In this role, you are the expert for innovative storytelling and responsible for the creation and quality assurance of the content for our international consumer and white-label portals.

• You drive the development and strategy of our consumer self-service portal content in collaboration with our product managers & consumer communication team
• You create and optimise engaging content that satisfies our consumer’s needs along the customer journey (e.g. main landing page content, FAQs, paypage)
• You are responsible for uploading, updating and maintaining the international content using our content management system
• You will create international content processes and workflows and further develop and optimise them
• You project manage portal content, translations and localisations
• You continuously measure and improve content quality, and ensure continuous refinement of the content strategy
• You check all content for brand identity guidelines and consistency in tonality
• You perform competitor analysis and market research, stay on top of industry trends, and identify content gaps and opportunities
• You collaborate with relevant stakeholders such as developers, UX/UI designers or product managers for clarifying client requirements, content assets and specific consumer needs
• You have a data-driven approach: you define and use common digital media KPIs to evaluate the user journey in real time and use this to optimise our experience

What you bring with you on your journey:

• You have a degree in the field of linguistics, content marketing, media and/or communication sciences, journalism, or equivalent educational background
• You have several years of experience in content, copywriting and online editing
• You have the ability to navigate comfortably between different writing styles that appeal to various target audiences
• You preferably have experience in the financial industry as well as in SEO
• You are experienced in working with content management systems, editors and page builders and you know what distinguishes a good text from one that needs improvement
• You are a highly organized with the ability to prioritize multiple projects at a time and meet deadlines
• You enjoy working in a cross-functional international team guided by agile processes
• Your oral and written German & English skills are at proficiency level. Creating content on both languages will be part of your daily tasks

Why choose this role?

…you’ll get to make an impact like never before. You’ll be responsible for your own projects – we can’t wait to hear your ideas. The portals you help us get out there will simplify the user experience and give it a positive twist. And our dynamic, ownership-driven international team will help bring the very best out of you.

We are worth the journey:

Is there no match between the role and your profile? No, don’t worry. Just create your role yourself. What is important to us is what you can do and what experience you have already gathered. If the role and its requirements do not match your experience 100 % – no problem. We believe that every talent in a growing organisation, like Paigo, can develop freely and contribute valuable input.

On top of that, we have this for you:

• Future-proof job with cool start-up-like spirit in the corporation
• Up to 80% mobile working within Germany
• 30 days’ holiday and flexible working hours with overtime compensation
• Regular socialising events, such as fancy summer and Christmas parties, team events and fun at work
• Sports courses, company runs, company bicycles and discounts at fitness studios
• Holiday and Christmas bonuses, profit-sharing and company pension scheme
• Employee discounts for books and magazines etc. from the Bertelsmann cosmos
• Further development opportunities via Bertelsmann University, free LinkedIn Learning and over 4,000 other e-learning and training opportunities
• Depending on the location: a wide range of culinary options in our on-site canteen or to go for mobile work, free fruit and water

By the way, at Paigo we are neither “Dear Sir or Madam” nor “Sie”. I am simply Maj-Britt and I look forward to getting to know your strengths and you. We are not that complicated, just send us your CV. Check in with Paigo now!

We keep what we promise:

More information at www.arvatokarriere.de

Are you already convinced? Then we look forward to your online application with CV, salary expectations and the earliest possible start date.

We look forward to applications from candidates who contribute to the diversity of our company. We relate diversity in particular to the dimensions of cultural or social origin, religion, age, disability, gender and sexual identity.

Company: Paigo GmbH

Country: Deutschland

State/Region: Baden-Württemberg

City: Baden-Baden

Postal Code: 76532

Job ID: 235392