Senior Manager, IT Customer Experience & Operational Excellence

World Vision International

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Here’s where you come in:

As Senior Manager, IT Customer Experience & Operational Excellence, you will focus on enhancing how World Vision Information Technology (WV IT) interacts with its internal customers via its web or mobile applications. You will need to have a strong understanding of WV IT’s customers to be able to translate that into an improved digital experience. Typically, you must make use of three disciplines to improve internal customer experiences: customer loyalty management, customer relationship management and customer value management.

Requirements include:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field.
• Requires experience in supervising and building relationships with people at a variety of levels.
• Minimum of 7 years of experience in the following:
• Conducting analysis of current-state IT services operations to identify customer and employee pain points across touchpoints (including online, service desk and mobile).
• Minimum of 3 years of previous strategic program experience inclusive of team leadership and project leadership.