Lumen
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Lumen currently has a Senior Network Operations Engineer role that is a work from home opportunity. Below are the details of the job.
The Main Responsibilities
- Designs telecommunication and VoIP networks, for Avaya systems, UCCX, Voice Gateways, CUCM and Hosted Collaboration CUCDM.
- Assist when needed for complex move, add, change, delete in Avaya CM and Cisco CUCM etc.
- Perform complex system configuration and “tier 3” troubleshooting for Avaya CM, CUCM, CUCDM, CUC, UCCS, UCCX systems.
- Develop telecommunication and VoIP solutions that will meet the customer’s business requirements.
- Associates degree in Information Technology, Telecommunication, Networking, Electronics or related field or the equivalent in training and experience.
- Minimum 10years of experience in configuring and designing VoIP communication and VoIP network equipment maintenance,
- Minimum of 10 years of hands on experience required in the following voice areas: Contact Center, Unity, Call Manger, UCDM, H.323, SIP, Jabber, Host Collaboration CUCDM and Voice Gateway.
- Minimum of 10 years hand on experience in advanced system troubleshooting, including CUCM, CUC, UCCS, Hosted Collaboration CUCDM, UCCX, Jabber, voice gateways and management isolation of network outage causes and service restorations including understanding QOS operational characteristics.
- Excellent verbal and written communications skills required.
- Excellent customer service skills
- Willingness to attend vendor-specific product training as required.
- Ability to work all shifts including weekends & holidays in a 7x24x365 environment.
What We Look For in a Candidate
- Bachelor’s degree in Information Technology, Telecommunication, Networking Technology or the equivalent in training and experience.
- Strong customer service orientation.
- 10+ years hands on experience in system configuration and troubleshooting, including Avaya CM, CUCM, CUC, UCCS, UCCX, Jabber, Telepresence, voice gateways, Hosted Collaboration CUCDM and management isolation of network outage causes & service restorations including understanding QOS operational characteristics.
- Experience in voice troubleshooting as a SME (Subject Matter Expert).
- Advanced knowledge of NTM Remedy and SolarWinds
- Experience with Cisco and Avaya devices.
- Experience training employees in a classroom environment.
- Experience with technical document writing.
- Experience with use of Microsoft Office Excel & Word.
- Solarwinds Web Help Desk experience
- CCNA Certified (Active or Previously certified)
What to Expect Next
Requisition #: 322816
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
72540
Salary Max :
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
72540
Salary Max :
161520
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Quick Apply
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