Senior Network Operations Specialist

Our Client in Alpharetta is looking for a Senior Network Operations Support Specialist. The Senior Network Operations Support Specialist (Tier 3) is the point of contact for technology issues across multiple departments including IT infrastructure, telecommunications, network, systems, field controls, and SCADA providing 24x7x365 call support. The Senior Network Operations Support Specialist (Tier 3) is responsible for technology monitoring and support spanning multiple technical disciplines including, networks, servers, voice, physical and cybersecurity, and industrial controls systems.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

1. Responsible for contributing to systems planning, design, implementation, configuration and support. Continually acts to improve systems reliability through preventive maintenance, feature enhancements, automation, and support contracts. Provide a feedback loop to the systems engineering team (suggested improvements, recurring issues, etc.)

2. Collaborate with Systems and Applications teams to better identify opportunities to proactively monitor the systems and applications in the CPC technology environment. Optimize the monitoring, response procedures and the configuration of the monitoring and management tools. Provide input and experience on the integration of ITSM tools (as appropriate). Contribute to and maintain system standards. Participate in project handoffs between build and support organizations.

3. Improve the availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

4. Provide Tier 3 support as an escalation point from Tier 2 requests. Investigate and troubleshoot issues

5. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

6. Manage small to medium scale projects from conception to completion including timeline, internal/external resources and budget.

7. Research and recommend innovative, and where possible, automated approaches for operational resolution tasks. Perform Problem Management responsibilities including investigating problem cases and collaborating with Systems Engineering to provide a solution. Participate, if not owning the responsible to resolve the Problem case.

• All employees may be assigned or otherwise required to support the business in its emergency response efforts, including but not limited to training, short-term travel and backfill duties.

• Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities, nor does it exclude or restrict tasks that may be assigned and is subject to change at any time.

• On-call

Job Type: Full-time

Pay: $100,000.00 – $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Work Location: One location