Senior Network System Engineer

JOB

***OPEN & PROMOTIONAL JOB OPPORTUNITY***Senior Network System Engineer This position is open until filled and may close at any time. The first round of applications will be reviewed the week of February 6, 2023.The Information Technology Department is seeking an experienced Senior Network System Engineer who will join a team of skilled, customer-service oriented professionals, and will be a key contributor to providing high-quality support and coordination with all City business units, including the Police Department; and will enjoy using their extensive knowledge of IT security concepts and controls to protect the City’s investment in IT technology and its data. What you will be doing: The Senior Network System Engineer will be the lead network resource for the City; will be responsible for the design, implementation, maintenance and support of the City’s Local Area Networks (LAN) and Wide Area Network (WAN), datacenter, telephony and Voice over Internet Protocol (VOIP), wireless networks, remote location, server and desktop systems; and will proactively manage the efficiency, reliability, and business continuity of the City’s infrastructure.We are looking for someone who: Is service-oriented, and is experienced in providing outstanding customer service to both internal and external customers;Is a collaborative team player;Has excellent verbal and written communication skills;Has VMware, Cisco, HP/Dell server experience;Has extensive knowledge of IT security concepts and controls;Able to use good judgement, think analytically, and make sound recommendations;Has experience managing a budget;Embraces and embodies the City’s Mission, Vision and ValuesSELECTION PROCESS 1. Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org. Apply immediately. Position may close at any time. Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you. 3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months. IMPORTANT: Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application. Senior Network System EngineerPurposeLeads and performs activities related to the administration of the City’s Wide Area Networks (WANs), Local Area Networks (LANs), programming a variety of complex routers and switches, supporting exchange and web servers, UNIX workstations, servers, and Novell and NT networks; performs in-house consultation, activities coordination, research, analysis, report writing, training, and training coordination in support of potential and actual user department microcomputer applications; may manage specific system design, evaluation, and installation projects; oversees work of contract consultants; and performs related and other work as required all within the context of the City’s Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make the City a city of the highest quality.Equipment, Methods & GuidelinesUses City policies, procedures, directives, vendor contracts, vehicles, telephones, world wide web, computer networks, microcomputer systems, technical manuals, industry publications, computer diagnostics, network performance equipment, telecommunications equipment, user documents, standards and procedures, and writing skills. Working ConditionsWorking conditions include inside work and potentially frequent overtime, night, weekend, and holiday work as a significant amount of the work must be performed during minimal computer use time periods. Also requires responding under pressure generated by equipment malfunctions, deadlines, and demanding workloads. Physical DemandsVision sufficient to distinguish jumpers on motherboards and ports on routers; must be able to communicate effectively both orally and in writing with co-workers and internal customers; must have sufficient flexibility to attach wires and cables in confined spaces; and must be able to lift irregularly shaped objects weighing up to 50 pounds.Supervisory Guidance Received/GivenMay periodically report directly to the Manager of Information Technology for major system design, evaluation, and installation projects. Supervision received is characterized as general supervisory support and control intended to define objectives, problems, and desired outcomes. Typically works independently; planning and scheduling own work to meet job requirements, including software upgrades, and downtime for maintenance. Work assignments are generally reviewed by supervisor; certain assignments may be double checked and may be subject to thorough off-line testing. May provide work direction to full and part time professionals, technicians, and contract personnel, including interviewing, hiring recommendations, training, and performance evaluation input. May act as project manager on assigned system design, evaluation, and installation projects.

EXAMPLE OF DUTIES

Leads and administers daily backup of City networks, adding, deleting, and changing users, purging files, and monitoring various servers for available capacity; analyzes work requests and sets priorities.Monitors performance of Wide Area Networks, Local Area Networks, and supporting hardware, including routers, servers, workstations, and fiber network.Construct new servers and workstations from component parts.Confers with users for the purpose of assessing output requirements, data processing frequency, volume of data, and other factors used to determine the need for technology support.Performs research and analysis necessary for developing appropriate recommendations regarding hardware/software configurations and interfacing with other networks, WANs, LANs, client servers, and microcomputers.Makes recommendations regarding microcomputer system configurations and interfacing, considering policy standards, user needs, and the capabilities and limitations of hardware and software.Coordinates with users, Finance, Purchasing, and vendors regarding the acquisition, installation, and servicing of microcomputer systems.Confers with users to identify training needs and coordinates the procurement and scheduling of hardware and software orientation and training.Performs demonstrations of microcomputer systems and communications hardware and software.Confers with users regarding operating problems, performs routine troubleshooting, and identifies alternative courses of action; assists users in securing resources and services necessary to resolve problems.Keeps informed regarding new technology and the ongoing development of WANs, LANs, networks, client servers, microcomputer systems and related hardware and software, and software applications; acquires and distributes pertinent information to user departments.As assigned, acts as project manager on complex systems development, evaluation, and installation projects.Provides input on the work appraisals and performance evaluations of junior level employees in the network center; recommends solutions to employee complaints.Promotes the City’s Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned.

MINIMUM QUALIFICATIONS

Knowledge and AbilitiesWorking knowledge of the various principles, procedures, practices, techniques, trends, and nomenclature associated with Wide Area Networks, Local Area Networks, and other associated microcomputer systems; of the capabilities and limitations of related hardware including internal memory, video-display terminals, printers, disk drives, routers, servers, fiber optics, network switches, and internal and external communications devices; of the capabilities and limitations of various operating systems, particularly Novell Netware, and Microsoft Windows NT, Exchange, and Office Suite; of the capabilities and limitations of various software alternatives, such as pertaining to word processing, electronic spread sheet, video text, data base, and programmed instruction; and of various training and industry information resources. Thorough working knowledge of Token ring, Ethernet, and all communication protocols used in the Wide area network. Knowledge of Thin Client technology as it applies to the City’s Citrix server. Working knowledge of trouble shooting techniques, diagnostics, and repair of network, and communications problems. Ability to identify and conceptualize user information needs, work flow requirements, data acquisition problems, and related microcomputer system configuration requirements; to work effectively with hardware and software vendors; to demonstrate the operation of a variety of related hardware and software; to apply criteria regarding microcomputer applications; to install, trouble shoot, and maintain Microsoft NT, Exchange and SQL operating systems; to perform effectively under the conditions associated with the work; to meet the physical demands of the work; to develop and maintain appropriate documentation; to work with and maintain the confidentiality of sensitive information; to communicate effectively orally and in writing; to establish and maintain cooperative and effective relationships with those contacted in the course of work; and to be flexible and adaptable in an environment of rapidly changing technology. Education/ExperienceEducation: Possession of a Bachelor’s Degree in Computer Science or a related discipline or equivalent training with specific coursework in Wide Area Network administration, Novell and Microsoft operating systems, router, switch, and server design and capabilities. Novell and Microsoft certification desirable.Experience: Three (3) years of employment with significant responsibilities for Wide Area Network maintenance and support, trouble shooting, for consultation with potential microcomputer users and assisting them in the identification and procurement of appropriate microcomputer system hardware, software, communications configurations, and training; and preferably including responsibility for leading the work of others.

SUPPLEMENTAL INFORMATION

A California Driver’s License and a satisfactory driving record are conditions of initial and continued employment.