Lumen
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
As a Senior Network Technician, you will be responsible for managing the signaling-related network element tables on the Company’s network. You will perform translations requiring technical expertise as well as excellent troubleshooting skills. You will mentor, train and assist lower level Technicians in daily activities.
You will work without immediate supervision, perform varying tasks of high complexity requiring the application of both standard and non-standard procedures and be called upon to make technical and business impacting decisions pertaining to signaling translations and products on the Company Network.
You will also Interact with Voice Routing, Tier III, Engineering, NOC, Planning, Test and Turnup, Service Activation, CCM, Product, Billing/Usage Processing, vendors, customers, and peers on signaling-related migrations, projects, questions and issues on a daily/weekly basis.
The Main Responsibilities
- Performs translations including but not limited to the generation and application of routing to the Company’s switches and the data filling of routing, screening, and trunk group tables.
- Supports the NOC and TSC on second level trouble issues. Trouble-shoots complex SS7 issues on the network. Provides proactive monitoring/maintenance of switches.Works on expedites, escalations and service impacting events with high degree of urgency and skill for self and peers as needed.
- Provides guidance and input to Architecture & Engineering on new products, and participates or manages projects to implement new products and standards on the network and performs any related SS7 translations.
- Delegates and prioritizes work for self and team as required. Monitors priorities to ensure team objectives are met. Implements process improvements and documentation. Mentors, assists, and provides training to lower-level Translations Engineers in daily activities.
What We Look For in a Candidate
- Knowledge of SS7 voice translations relating primarily to the Lucent 5ESS, Sonus, or Nortel DMS family of switches. Advanced knowledge of the following is expected: SS7 Signaling, Network Operations, VoIP Signaling Methods, Transport Engineering, Circuit Provisioning, LERG.
- Should have an advanced ability to trap, trace, and troubleshoot network calls, including messaging, and/or call traces from Network Elements. Should be able to analyze and interpret patterns and scenarios in network traffic and make connections across multiple network elements.
- Must have an excellent understanding of all aspects of SS7 and switch translations and call processing.
- Must be organized and multi-task oriented with excellent communication skills. Should have good typing skills, with a working knowledge of Microsoft Office applications. Must be dependable, willing to work closely with other groups, and contribute to a team environment.
- Must be willing to work scheduled and unscheduled overtime. Must support and respond to callouts after hours
- Must support and adhere to the Company’s Universal Competencies and Unifying Principles
- Will be called upon to answer complex technical questions from other Translations Engineers, departments, and customers and participate in the design of ‘best practice’ SS7 translations and procedures.
Experience:
- Associates Degree or 10 Years of Experience Equivalent
- Must have experience in Telecommunications or Related Field
- 7-10 years experience as a Technician
What to Expect Next
Requisition #: 325448
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
57060
Salary Max :
126720
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
57060
Salary Max :
126720
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Quick Apply
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