Senior Planner

Are you a forward-thinking individual who can analyze key market shifts and trends to identify opportunities for operational improvement? Do you have a proven ability to grasp complex technical concepts and synthesize them into clear and meaningful communications for various target audiences?

If this sounds like you, we encourage you to check out the Senior Planner – Business Process Strategy Position that SaskTel is currently recruiting for within our Technology Division in Regina, SK! This is a new and exciting position at SaskTel where you will get the opportunity to be a key driver, while working with leaders and stakeholders across our organization to support the successful execution of technology (5G & Telco Cloud) and culture change initiatives. Through business transformational efforts, you will also get the opportunity to focus on delivering value driven outcomes that enhance customer experience and determine operational efficiencies which will improve our corporate financial success.

Check out the job posting below for further details on this awesome position!

POSITION OVERVIEW

Accountable to establish and guide Business Process Management to ensure processes reflect technology changes for both current and future operational success.Explore business challenges and identify and highlight problem areas or gaps. Work directly with the division and other teams across multiple divisions to seek alignment with evolving network, management and orchestration systems and use of software methods and tools. Support process changes required to deliver the service provider network and services based on industry best practices. Provide consultative expertise to senior leadership in the form of advice, recommendations, studies, written reports, presentations and defining new business processes. Through business transformational efforts, focus on delivering value driven outcomes that enhance the customer experience, realize operational efficiencies, and improve corporate financial success.

LEADERSHIP ACCOUNTABILITIES

People
1. Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
2. Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
3. Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
4. Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).

Financial
1. Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.

Innovation
1. Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
2. Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
3. Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.

SPECIFIC ACCOUNTABILITIES

1. Accountable for facilitation, coordination, leadership, and implementation activities that initiate a culture of continuous improvement, transformation and simplification associated with the evolution of the business processes in alignment with service provider network evolution. Accountable to establish business process analysis, design, and optimization. Gather, document, analyze and identify opportunities for improvement within business processes.

2. Accountable to identify and direct the implementation of business process improvements to improve efficiency (method), effectiveness (results), and economy (cost) of operations with regards to the service provider network and services processes and enabling systems.

3. Accountable for providing the vision and roadmap for Business Process transformation within Technology Division. This includes detailed plan development, successful plan execution, and to develop, evolve and operationalize the business processes that are in alignment with the strategic direction and enterprise architecture.

4. Drive corporate alignment and support with IS for systems/applications planning, Business Process Transformation in support of delivering service provider network and services. Work in conjunction with all impacted departmental groups providing business process development that benefits business units. Where process crosses departmental boundaries, this position is responsible to engage the appropriate teams regarding any changes including the development and execution of transition plans to deliver future functionality.

5. Generate strong alignment for SaskTel’s adoption and use of industry Business Process frameworks, methods, applications, and measures.

6. Serve as a consultant and liaison to other business units to help guide business process evolution due to changes resulting from technology, service provider network or service evolution. Keep stakeholder groups informed of any strategies that are developing in the short term or long term that are directly related to a process change, technology change or implementation to provide a new service or discontinue a legacy service or application.

7. Look beyond symptoms of a business issue and explore creative options to define and deliver the business processes that transcend functional and organizational boundaries; identify and describe all entities within the process. Utilize innovative techniques to enhance the business processes.

8. Evaluate the impacts of changing a business process or service architecture and provide well thought out recommendations and consultative expertise to stakeholders and senior leadership in the form of advice, studies, written reports, and presentations. Provide information sessions to all departments and business units that would be directly affected by the process, application, or technology requirements.

9. Investigate and identify any data overlap or opportunities to move towards a single source of truth or system of record and improved data governance for the service provider network and supporting systems and applications. Provide guidance for the desired future direction for these systems.

10. Responsible for managing and maintaining a repository of information including standards, architecture methodology and documented history of decisions made and project deliverables.

11. Accountable to capture strategic and tactical goals. Provide traceability by implementing metrics for ongoing governance and continuous improvements.

QUALIFICATIONS (Formal Education, knowledge, experience, essential management skills and abilities)

1.University Degree with 3 years related industry experience OR Diploma with 5 years related industry experience OR a relevant combination of education and industry experience.

2.Strong understanding of technology principles, technology architecture and business processes. Experience in the telecommunications industry would be an asset.

3.Strong understanding of industry standards / frameworks: TM Forum, ITIL, eTOM. Working knowledge of how to apply them to the service provider network.

4.Ability to build relationships, work collaboratively and resolve problems with people at all levels in the organization. Skilled in negotiation and articulating recommendations to influence stakeholders.

5.Expert written and verbal communication skills with a proven ability to grasp complex technical concepts and synthesize them into clear and meaningful communications for the target audience. Ability to communicate effectively in both technical and business matters and can translate technical considerations into business implications.

6.Excellent strategic thinking, analytical, research and problem- solving skills.

7.Demonstrated competence with change management, business operations and technical leadership in delivering technology-based solutions and services.

8.Highly motivated and creative. Known for proactively identifying opportunities and challenges and anticipating and addressing roadblocks. Must demonstrate the ability to work autonomously without supervision.

9.Ability to thrive in an environment of change. Able to learn quickly from success or failure, apply sound judgement and get things done all while navigating through change and ambiguity.

10.Demonstrated ability to collect, aggregate or disaggregate complex and conflicting information about the business with the ability to visualize and create high level models that can be used to extend and mature the business process architecture.

11.Ability to analyze business requirements and priorities and apply appropriate solutions.

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections including 639,000 wireless accesses, 289,000 wireline network accesses, 289,000 internet accesses, 114,000 maxTV subscribers, and 81,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,400 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.