Senior Program Manager

Location:
Burnaby, British Columbia, CA

Req ID: 27907

Jobs by Category: Technology Solutions

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

Join our team

Are you passionate about technology and proficient in driving business strategies focused on reliability excellence? We are looking for a Senior Program Manager to lead our multi-year reliability transformation program involving partners from all across TELUS. You will work with stakeholders to identify opportunities, prioritize initiatives, enable process improvements, and ensure execution of all key deliverables. Our diverse, cross-functional Reliability Centre of Excellence team requires inspirational leadership to support world class assurance.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Program Manager within our Reliability Centre of Excellence portfolio, you will optimize operational objectives, practice sound skills in project management and reporting, and make recommendations to executives in a culture of learning and continuous improvement. You will also be a vital player in influencing key stakeholders to develop program roadmaps, identify innovative solutions to existing problems, and champion them through to implementation.

Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change. On any given day, you could be tasked with developing a new strategy to work with leaders to improve a reliability process or guideline, lead a group of business analysts to execute on program deliverables, implement training, roll out adoption of digitized systems, or prepare a business case or operational program initiative. If you have insatiable curiosity, relentless drive, and limitless optimism, we’ll be excited to have you join us to tackle some of our biggest opportunities and challenges.

Here’s how

Execute program plans (quality, risk, communication, staffing, budgets, technical performance, etc.) to align the program outcomes with the reliability strategic plan and stakeholder expectations

Ensure control of projects dealing with conflicting priorities, issues, risks, dependencies and change

Establish an ongoing method of reporting and sharing of program details effectively with Senior Executives and Operational team stakeholders

Proactively bring expertise and creative solutions to improving processes, team effectiveness, and productivity

Identify opportunities for automating processes, streamlining of systems and operations, and synergizing with peer teams to drive outstanding experiences

Coordinate and lead program initiatives with various stakeholders, including business analysts and technology subject matter experts

Establish strong feedback and continuous improvement loops with the teams to drive the right balance between financial outcomes, customer experience and team member success

Qualifications

What you bring

You hold a university degree in Engineering, Computer Science, Business, or Commerce

You possess Program and/or Project Management Certification (ie. PMP designation)

You have solid Program Management experience for 3+ years in your most recent roles

You are respected for your proven track record in driving transformation programs forward with advanced project planning and execution skills (both IT and non-IT projects)

You have been commended for your excellence in communications and reporting (clear, concise and influential) for Senior Executives and other program stakeholders

You are highly skilled in planning and time management, with the ability to prioritize and multitask in a rapidly changing environment

You have deep insight of the fundamentals of taking a problem, conducting analysis, building recommendations, and executing on those recommendations

You are an expert written and verbal communicator with an obsessive eye for quality

You are known to manage high volume workloads while maintaining great levels of quality and attention to detail

You are able to learn quickly from success or failure, apply sound judgment, and get things done all while navigating through change, ambiguity, and high pressure environments

You are talented at coaching and inspiring others to accelerate program deliverables in an effective manner

Great-to-haves

Background and/or past work experience in telecommunications, data centre, network, IT, ticketing platforms, or systems operations areas

Experience using analytic and reporting tools (e.g. Excel, Domo, Tableau, Jira, PowerPoint, etc.) and the ability to understand complex data as well as providing meaningful insight to others

MBA degree

PMP designation

ITIL certification

Agile/Scrum Master certification