Senior Program Manager

Location:
St Laurent, Quebec, CA Vancouver, British Columbia, CA Scarborough, ON, CA Edmonton, AB, CA Toronto, ON, CA Montreal, Quebec, CA Quebec, Quebec, CA

Req ID: 26295

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Join our team and what we’ll accomplish together

The telecommunications world is expanding and diversifying as we shift into a world of data everywhere and our customers are changing too, expecting a reliable and future-friendly communications experience.

The Wireless Data Service DevOps team is at the forefront of leading the end-to-end architecture, design, development, deployment and operations for the next generation of networks and technologies such as 5G, IoT, AI, Virtualization, Service Orchestration and Network Automation. Our team takes pride in leading the strategy for developing and operating network and services that is helping improve daily lives of millions of Canadians.

The Wireless Data Service DevOps team works closely with cross functional teams across the organization to realize our collective Customer First vision. We learn and grow through our experiences, new technology and process evolution.

We get to think, plan and prepare for the future!

As experts in our fields, we are a team who equally celebrates failure and success. We are passionate about learning, growing and developing as individuals and as a team. The IoT – Wireless Data Service DevOps is seeking a creative, entrepreneurial, energetic, and bright candidate to join our team.

What you’ll do

This position will provide you with broad exposure to various groups and members of our leadership team. As such you must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment.

• Develop and manage a Business Architecture integrated plan to timely delivery and successful outcomes
• Manage multiple business architecture projects (architecture decisions, business investment recommendations, strategic capability artifacts, architecture blueprint content), in other words, not the typical software development delivery projects
• Manage the front door process for our newly-forming Strategic Alignment Assessment Process
• The opportunity to work and collaborate with a passionate team driven by the desire to deliver best-in-class customer experience
• Demonstrate your ability to mentor and provide leadership to resources supporting your projects
• Exposure to the latest products and technologies that TELUS is building to support our customer’s evolving needs
• Expand your knowledge by learning about our customer’s businesses across various industries
• Own the customer delivery as a single point of contact by being accountable for the customer experience and profitability of your projects
• The ability to influence and shape the Project Management best practices and strategy on the team

What you bring

The successful candidate must be a highly motivated self-starter with an engaging leadership style, solid influencing and facilitations skills. You must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment and bring the following to the role:

• Project Management Experience: A proven history of delivering quality multi-PLT/stream, large, complex programs
• Strategic Mindset: Able to develop a strategic vision and correlating priorities to lead the team through delivery
• People Leadership Skills: Ability to leverage the leader/coach model to drive a high-performance team culture
• Financial Management Skills: Ability to capture and track project financials, reporting on status and measuring overall profitability
• Operational Know-How: Operational best practices in service delivery, assurance and customer care
• Compelling Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
• Decisive Nature: Ability to analyze data to make decisions and problem solve to align with the corporate strategic vision
• Love of a Fast-Paced Environment Driving Innovation: Comfortable leading in a continuously changing, dynamic environment including digital innovation projects
• Thrive on Ambiguity: Provide clarity to successfully navigate and lead through areas of grey

Additional Requirements:

• Undergraduate degree in one of Computer Science, Software Engineering, Business, Engineering or Technical Discipline or equivalent 7 – 10 years’ equivalent experience
• PMP designation or 10 years’ program and/or project management of major, complex engagements managing cross functional programs and stakeholder groups
• A disciplined approach to ensure strong project financial controls to manage revenue, margin, and capital spend aligned with the business case
• Demonstrated knowledge of TELUS wireline and/or wireless products and supporting fulfillment processes

Great-to-haves

• Certified Scrum Master, Lean Six Sigma Black Belt, ITIL & Own.it certifications, or equivalent designation an asset
• Previous telecommunications experience