Senior Projectmanager Customer Experience (W/M/D)

As project manager CX you manage cross-strategic projects or lead projects within the framework of strategic programs (CX transformation process).

• You contribute to the further development of our EU Customer Experience Strategy
• You support our national companies in their CX transformation process, e.g. you lead CX workshops and act as coach when implementing “Close the Loop feedback routines”
• You conduct deep dives to analyze customer experience and you prepare presentations with actionable insights for our top management
• You identify trends and best practices regarding customer experience and proactively facilitate best practice exchange within our international CX community
• You initiate optimization of project processes, activities and systems
• You plan and staff project resources according to the technical requirements and the project scope and lead project staff professionally
• You take on the assessment, communication and mitigation of risks as well as target-group-specific communication (project sponsor, project participant, senior management, possibly management of affiliated companies)
• You take on project budgeting and planning as well as regular updates

You have an excellent degree in business administration (with a focus on Marketing) or a comparable qualification and have many years of professional experience in the fields of Marketing / Strategy / Customer Experience / Project Management. You also have the following knowledge and skills:

• Excellent experience in managing strategic / overarching projects and, ideally, transformation processes
• Excellent detailed knowledge of the market, technology and competitive environment in the information technology and telecommunications industry, including digital transformation
• Excellent analytical and conceptual skills
• A high level of initiatives, results orientation and a sense of responsibility
• Distinct customer and team orientation
• Ability to analyze complex questions and translate the findings into presentations for the top management with clear recommendations
• Excellent presentation and communication skills in English