Senior Systems Engineer

Job Summary

Broadridge, is currently hiring on a vacant job post of Senior Systems Engineer based in Frankfurt am Main. Please read the job detail carefully before applying.

Job Title: Senior Systems Engineer
Company Name: Broadridge
Job Type: Vollzeit
Job Location: Frankfurt am Main
Salary:
Job Link Expiry: 2022-10-27
Posted on: jobsintelecom.net

Job Detail

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

This role within the organization is responsible for the technology service delivery for the GTO International Business Unit, supporting the Data Control product lines. The role will be part of a team leading a significant program of work and ongoing service to both external and internal clients in a fast paced, multi-client, multi-product, financial services environment with both insourced and outsourced IT services.

The role will work closely with the IT and Business teams, delivering results for the company, while improving the ease of doing business for the organization’s internal clients by improvements to IT infrastructure and processes.

Job Description

Technology Management

• Administration & Maintenance of the Windows and VMWare System infrastructure within a SWIFT Service Bureau environment governed by many strict controls
• Oversight and in-depth knowledge of High Availability, Disaster recovery, diagnostics & forensics, troubleshooting, vulnerability management, patching, incident management, problem management, change management in a technology role
• Ability to engage internal and external 3rd Party/Vendors for support
• Act as an escalation point for technical issues pursuant within the Technology Services team. Ability to lead Performance troubleshooting and capacity planning efforts
• Work with system hardware vendors for ongoing support issues, release schedules, and fix packs and general system administration issues
• Technical understanding of OS, Network, Storage and Databases in large datacenter environments including firewall, anti-virus, proxy, file transfer, and other enterprise-wide software
• Administration and Monitoring of the IT infrastructure including backup solutions (BackupExec, Veeam)
• Support of new client project related requests working closely with Project Managers, Product Management, and Pre-Sales teams
• Effectively manage and coordinate work efforts and critical activities from external service providers (data center and network providers) and internal technology teams, through resolving issues, concerns or constraints or appropriately escalating to ensure activities stay on track
• Develop best practices and operating procedures to support sustained operational efficiency
• Participation in on-call readiness (24/7) as well as bank holidays

Service Management

• Ability to align with and directly service, internal business units, and external clients
• Ability to directly interact with business unit executives and project management to communicate operational status, key project status, and business value of services produced
• Manage the service to external clients against a pre-defined responsibility matrix
• Creatively and independently provide resolution to technical problems in a cost-effective manner
• Ability to manage costs and programs to budgets developed in conjunction with senior leadership.
• Ability to innovate and constantly improve efficiencies and reduce incidents
• Track record of success in a matrix organization.

SLA Management

• Ensure SLA and operational effectiveness are achieved on a daily basis for products managed by third-party data center provider and internal support teams leveraging resources and leadership within these organizations assigned to support these products
• Pro-actively address issues to avoid any problems reoccurring without creating undue layers of process or complexity

Organization

• Establish a high sense of urgency, customer-orientation, and a clear definition of functional excellence in infrastructure operations
• At a project and team level, manage and own workload and resource management for the IT book of work
• Capability to work with onshore and offshore resources in a way that drives efficiency while meeting objectives

Risk Management

• Maintain a strong IT control environment, responsive to the risks across all aspects of technology
• Drive IT compliance and controls to meet internal and external audit requirements

Strategy

• Work with the IT teams to ensure the needs of infrastructure are prioritized and aligned with both enterprise and business plans
• Maintain alignment with the business technology architecture and overall strategic goals and objectives

Disaster Recovery and BCP

• Contribute as required to the design and execution of the enterprise-wide disaster recovery and business continuity plan
• Plan and execute DR test events to meet internal and external obligations

Qualifications

• Strong experience with Windows operating systems and ESX VMWare
• Experience with Windows Active Directory
• Knowledge of system platforms (virtualization, storage, IBM WebSphere MQ, Microsoft SQL, file transfer protocols, encryption, certificates, Proxy, Fortigate firewalls)
• Relevant experience, including data center and network operations, storage, telecommunications and 24×7 operations
• Demonstrates an ability to apply technology solutions to business problems
• Ability to work with cross functional project teams implementing projects of a complex nature.
• Strong upward communication and capability to communicate effectively
• Prior experience working within a matrixed managed organization, across multiple time zones
• Client-oriented individual with an enthusiasm to transform the platform
• Willingness to travel for on-site support
• Ability to communicate fluently in both German and English both written and spoken
• Nice to have:
• Knowledge on any of following technologies: IBM Websphere, JBOSS, Apache, SAN storage, IBM, BladeLogic, and Oracle
• Knowledge of operating within a SWIFT Service Bureau infrastructure
• Network knowledge (LAN, WLAN, routing, switching, firewalls, VPN, etc.)

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