Senior Technical Systems Specialist – Telecom

LCBO


Job Summary

LCBO, is currently hiring on a vacant job post of Senior Technical Systems Specialist – Telecom based in Toronto ON. Please read the job detail carefully before applying.

Job Title: Senior Technical Systems Specialist – Telecom
Company Name: LCBO
Job Type: Full Time
Job Location: Toronto ON
Salary:
Job Link Expiry: 2022-10-31
Posted on: jobsintelecom.net

Job Detail

LCBO

Number of Openings:

1

Pay:

$64,103.00 – $111,970.00


Job Posting Description:
The LCBO is currently seeking a Senior Technical Systems Specialist of Telephony who will be responsible for providing technical leadership and key domain expertise on our telephony platforms, these include PBX and VOIP solutions. Reporting directly to Team lead Telephony will develop, implement, maintain a large scope of telephony applications and platforms, including overall integration and data transformations ensuring the programming standards and business requirements are met. You will be a key member in leading the LCBO’s IT transformation and modernization of telephony initiatives as you will engage in cross functional continuous improvement initiatives and be an advocate for positive capability transformations.
If you are a proven infrastructure professional and want to take on the challenge of modernizing telephony capabilities, while serving as the champion for the LCBO’s Platform Services discipline, then this role is for you.
About the Role
  • Act as the technical subject matter expert for PBX, and VOIP technologies and critically evaluate, adapt, or develop new theories and/or methods as required.
  • Provide input from multiple systems perspectives and ensure alignment to IT Strategy and industry best practices, as well as establishes frameworks and methodologies for approaching assignments.
  • Coach and mentor team members to develop new capabilities by validating and providing resolution recommendations and encouraging technical SMEs to provide ‘Out of the Box’ infrastructure solutions
  • Work with technical teams and business leaders to design, develop, and maintain IVRs, call flows & reports.
  • Support existing Telephony systems in all Head Office Campus, Retail and Warehouse locations
About You
  • University degree in a technical area such as Computer Science, Engineering, Math, or IT
  • 10+ years of experience designing and developing complex Telephony platforms
  • 3+ years leading projects, overseeing their work, and coaching and developing them.
  • Strong experience with Cloud enablement of contact center solutions
  • Experience with Computertalk contact center technology and Genesys Interactive Intelligence IVR equivalent and hands on experience in implementing Cloud solutions
  • Expert technical understanding of key systems: Avaya IP Office, Norstar, Nortel BCM50 and Option 11c, Call Pilot
  • Experience with Cisco CUCM, Unity, UCCX
  • Experience with using and troubleshooting Cisco Jabber for Windows and Mobile deployments
  • Experience with using and troubleshooting MS Teams Telephony integrations
  • Experience with vendors Bell online billing Manager, Telus Portal, Cisco Call Manager
  • Experience with Configure and register Spectra link cordless phones, IP telephone paging systems
  • Expert technical understanding AudioCodes gateways
  • Experience with Setting up ATA’s, ACD, hunt groups, auto-attendant
  • Someone who is cool headed in a crisis and can demonstrate the experience to be able to troubleshoot problems and resolve production issues quickly and methodically.
  • Experience in PCI Frameworks and platform hardening leveraging NIST and CIS standards
  • Lead Technical Resource on projects with ability to Architect full solution
  • Understanding of networking concepts such as VOIP, SIP, RTP & QoS
  • Certifications: ACIS: Avaya Certified Implementation Specialist, CCNP Collaboration: Cisco Certified Network Professional Collaboration, MCSE (Microsoft Certified Solutions Expert): Productivity or equivalent
There is a world of opportunities at the LCBO…
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Duration:
Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

30, 2022

The LCBO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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