Senior Telecom Engineer (Hybrid)

Job Title: Senior Telecom Engineer

Location: Hybrid

Industry: Finance

Role: Theoris Services is helping one of our clients find a Senior Telecom Engineer. The Senior Telecom Engineer will provide leadership and architectural direction for overall telecommunications infrastructure. They will be responsible for the maintenance and support of all telephony applications including the enterprise call center, cost auditing, incident management, reporting and analytics, enterprise collaboration, and performance management applications. They will oversee all telecommunications functions, including installation and configuring of VoIP and TDM services and equipment. Will facilitate requirements definition with business functions to result in technical recommendations which drive RFP development and implementation. Subject matter expertise in the Pure Connect platform including phone switching, systems integration, voice mail, dialer, voice response unit, conferencing (audio/video), call recording capabilities, and Session Initiation Protocol (SIP) Trunking is a plus.

Day-to-day:

· Architectural Ownership – Lead and coordinate the activities associated with voice/telecom applications for both primary and secondary servicing locations. Ensure organization remains current on all infrastructure system and software components. Attend seminars and conferences designed to reinforce/build knowledge of same.

· Call Center/Service Support – Research, review and participate in new call center application development requests and initiatives. Effectively interact with other staff and external parties for the purpose of gathering and providing information related to organization servicing initiatives.

· Manage Voice Provider Services/Costs – Support implementation of local and long-distance carrier services to achieve the most economical rates with high availability. Provide recommendations for updates or replacements of the communication system and interfacing services. Monitor monthly invoices and phone system reports to ensure efficiency of operations. Leadership efforts about telecom-related cost management, providing ongoing cost reduction/containment plans. Work with vendors and resellers to drive down maintenance costs and foster ongoing competitive landscape.

· Voice Operations Engineer – Install communications equipment such as voice gateways, routers, and switches. Verify services by working with vendors for testing circuits, equipment, and alarms. Understands both legacy TDM and current Voice over Internet Protocol (VoIP) environments. Research, identify, and repair VoIP call quality and stability issues with tools such as a WireShark Packet Analyzer/Log Lion.

· Maintain Vision and Communication for Voice Infrastructure – Responsible for ongoing definition and execution towards clearly stated vision for organization voice communications. Provide regular written and verbal updates to communicate the vision and the roadmap for successful execution. Ensure robust monitoring, management and planning processes are in place and maintained to ensure a highly available and efficient infrastructure. Experience evaluating telephony platforms and technology along with demonstrated ability to relate technology to business requirements required.

· Quality Assurance – Maintain rigorous adherence to defined lifecycle processes and quality implementation objectives. Support Configuration and Change Management processes with ongoing review/validation of system changes/upgrades to support continuous improvement.

· Execution Focused – Drive towards defined objectives with realization that the 80/20 rule is critical to achieving measurable progress in a timely manner. Able to make and support decisions based upon clearly outlined goals.

Required Skills:

· 5+ years of applied experience in telecommunications infrastructure design, deployment, and management.

· Great communication skills with the business and vendors – candidate must be proactive.

· Switching to a new enterprise phone system. This person will need to be able to help guide that decision.

· Have a general love of technology (exposure to many different technologies in this role)

· Need to be open minded about all phone systems (must be telephone system agnostic)

· Additional network certification (Juniper/Cisco) is required

· Extensive Microsoft desktop/server knowledge in a virtual environment

Desirable Skills

· Being familiar with NICE (or NICE certified)

· Bachelor’s degree from a four-year college or university preferred

· Interactive Intelligence certification for CIC is preferred

About Theoris: Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Job Type: Full-time

Pay: $100,000.00 – $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Chesterfield, MO 63005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 5 years (Preferred)
• LAN: 5 years (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location