Senior Telecommunications Analyst

JOB SUMMARY

Sales Support and Solution Engineering:

• Work with the Customer and Sales to identify solution requirements and define the telephony solution architecture to be implemented. Define the implementation project plan with the customer and project manage the implementation of the telephony solution for chain and independent pharmacies.

Solution Support:

• Collaborate across teams, such as customer support and product engineering, to troubleshoot application and telephony issues.

Vendor Management:

• Collaborate across internal departments, such as IT and procurement, and work with vendors to negotiate costs and contractual requirements. This includes monitoring invoices and interfacing with vendor account management to ensure TDS interests are being worked consistent with our stated objectives and priorities.

Provide Nextiva support and administration for the business unit cloud PBX and call center.

Assist IT and Product Engineering in evaluating and identify future call centers solutions.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Pre-sales telephony architecture presentations
• Prepare RFP responses
• Internal and external telephony project planning, support and troubleshooting
• Prepare security and compliance reports, and capacity and usage analysis reports
• Vendor management

KNOWLEDGE & REQUIREMENTS

• Experience leading telephony implementations, including PSTN, VoIP, SIP/RTP and TDM.
• Familiarity with some or all of the following: Aumtech IVR, CallTower, Windstream, BCMOne, CCIcom, XcastLabs, Twillio, efax, Lumen, Nextiva, Five9, Vonage, 8×8, Webex Cloud Calling, telehealth.
• Minimum of 5 years of experience
• Minimum of bachelors degree or equivalent work experience or combination of both

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

Job Type: Full-time

Pay: $90,000.00 – $101,706.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• telephony implementation: 5 years (Preferred)

Work Location: Remote