Senior Telecommunications Analyst

Penn State Health Corporation

Location : US:PA:Hershey

Work Type : Full Time

FTE : 1.00

Shift : Day

Hours : 8:00a – 5:00p

SUMMARY OF POSITION :

Responsible for routine maintenance of the voice switching equipment, including more complex activities. Provide highly skilled technical assistance in voice systems analysis, planning, engineering, and architecture. Make recommendations for resources and procedural changes required to maintain and/or expand service levels. Plan and implement computer systems to support voice systems operations. Assess enterprise needs with respect to voice system technologies. Perform feasibility studies for medium to large-sized projects. Develop technical standards and interface applications. Identify and evaluate new products. Coordinate with vendors to purchase and install software, hardware, and cabling. Develop support procedures and create user and technical documentation. Provide resolution for network problems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work with other operational areas to ensure the effective and integrated delivery of voice services as required for assigned projects and routine operations.
• Lead a single departmental project or multiple concurrent smaller projects.
• Serve as an information technology liaison with the client community.
• Resolve voice services production problems.
• Maintain and configure voice system devices and/or system profile tables (e.g., configuration of HMC-specific parameters for an off-the-shelf device or system).
• Use vendor-supplied tools to perform ad hoc reporting. Maintain a working relationship and ongoing communications with vendors (e.g., concerning routine enhancements, problem resolution, and planning).
• Perform other duties as assigned. Responsible and accountable to comply with cyber security policies, standards, and processes in accordance with the Enterprise Cyber Security Program Plan.
• Formally document, design, manage, and/or operate in accordance with cyber security requirements.

MINIMUM QUALIFICATIONS :

Either: (a) Associate’s degree plus four additional years of related experience or (b) six years total of related experience.

Adheres to and exhibits our organizational core values as outlined by Penn State Health.

IND123

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person’s perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email [email protected] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.