Senior Telecommunications Specialist

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

What you’ll do

We’re looking for a Senior Telecommunications Specialist with voice move, add, and change request fulfillment experience. Under general supervision, you’ll be responsible for completion of enterprise and contact center related end user requests. You will manage a large volume of requests at one time (30 – 40) while meeting 5-day service level agreement. You’ll program phones, softphones, voice mail and fax lines. Conduct individualized end user training and troubleshooting. Coordinate with vendors for phone equipment procurement and installation. Assist with larger departmental efforts lead by management and Voice Projects Team. Maintains number tracking database.

Basic Qualifications

• Bachelor’s degree or equivalent work experience
• Six or more years’ experience with request fulfillment and programming telecommunications platforms

Preferred Skills/Experience

• Experience with one or all of the following telecommunications platforms:
  • Cisco Unified Communications including Call Manager, Unity Connection, Voice Gateways (for analog devices) and Jabber for Windows
  • Amazon Connect Cloud Contact Center
  • Genesys Call Center System, including DCCM
  • Call Recording Systems, including Verint, NICE Engage and Kinesis
• ServiceNow – request, incident and change modules
• Ability to manage a large volume of requests at one time (30 – 40) while meeting 5-day service level guarantee
• Voice networks
• Data networks
• ITIL standards, procedures, policy
• Technical troubleshooting
• 2nd Nature MACD Administration System
• Microsoft Office product capabilities – Outlook, SharePoint, Teams, Excel, Word etc.
• Excellent English written and verbal communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $31.35 – $41.78 – $45.96

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.